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David Jalajas

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Request for help

Posted By David Jalajas 02-10-1999 10:52
Found In Egroup: Management Education & Development MED \ view thread
J.V., This article might have what you're looking for... "Zero Defections: Quality Comes to Services", Harvard Business Review Article 9/1/90 Product Number: 90508 Dave At 11:06 AM 2/10/99 -0400, you wrote: >A question regarding customer service: We've all heard stories ...

Bilingual Education

Posted By David Jalajas 01-11-1999 11:02
Found In Egroup: Management Education & Development MED \ view thread
Larry, For the "con" side, I'd search through the Wall St. Journal op-ed pages. I recall some articles on it just this past month. Good luck. Dave At 10:53 AM 1/11/99 EST, you wrote: >Hello, > >I am looking for information (pro-con) regarding the issue of bilingual >education ...