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  • 1.  Can we teach how to make good judgements inBusinessSchools

    Posted 01-07-2002 18:13
    I join Jack Ring in applauding Ruth's post.

    Likewise, I use weekly reflective statements in a leadership course that I teach.

    What I would like to add to the discussion is that I take experiential learning to a broader arena. I use the entire course as a kind of meta learning environment or proving ground. By that, I mean that I structure opportunities for students to apply (or fail to apply) concepts taught in class. I may effect a bad management policy or practice; I may create an unjust situation, I may introduce significant change, etc. For example, to test their grasp of concepts like locus of control, power dynamics, etc., I create an overload situation in course demands along with clear indicators that negotiations is an option. Or to test change management understanding, I will evoke a sudden change. Or I may withhold feedback. I am looking to see if they apply leadership concepts taught during the course or merely suffer in passive aggressive silence. In other words, it is my check to see if they have generalized what was taught. At some point we discuss their performance, applying the experiential learning model. Often, it is not until the discussion of the "meta experience" that the student realizes that what was presented academically actually has value in real-life application.

    While most students do not enjoy themselves for the bulk of the course - the main reason given is that I (gasp) make them think; most tell me by the end of the semester that it is one of the most useful educational experiences that they have had. I have had a few graduates come back to tell me that the course not only provided a needed proving ground but enabled them to begin to develop the skills needed to develop tools and skills to move concepts from the academic to the applied.

    Kind wishes.

    Ed
    Drive On!




    >>> raxelrod@gwu.edu 01/06/02 07:21AM >>>
    Paul--

    It seems to me that what you are talking about is what we learn in a
    liberal arts education and by reading the "wisdom books". I certainly
    don't think that we teach it in any of our professional schools. I have
    read time and again that top CEOs read constantly--and the wisest don't
    concentrate only on the latest management books, if they read them at
    all. To teach that type of thinking, I think that we would need to
    change our paradigm--scrap the textbooks and assign/discuss Aristotle
    (ideal worlds), Machiavelli (power), Sun Tzu (strategy) and so many
    others.

    We are focused now on teaching a body of knowledge that has been
    digested and regurgitated in the form of formal models and theories.
    That's not the same thing as teaching people how to think. Learning to
    "think", I believe, can only occur in a raw, messy context (which is why
    I don't use many canned case studies) complicated by conflicting
    information, emotion, multiple agendas, stress, frustration, and
    personal barriers like psychological blinders. Because the type of
    "thinking" that you are talking about is not just an intellectual
    activity. We are good at training the intellect but I think that most
    profs don't pay much attention to the rest of our sensing, processing
    and decision-making apparatus.

    I try to teach students to think by assigning them to write reflective
    papers analyzing experiences in their work environment (since I teach OB
    and leadership). Surprisingly, perhaps, even the undergrads who are
    assigned weekly papers love it. Many of them tell me that it's the
    first time in their business education that they have been asked to
    think and write about the totality of organizational life--emotional and
    spiritual as well as intellectual--and about how they make decisions in
    that context. Most of them haven't written such a paper since Freshman
    English. Why not? How do we expect people to be able to use the
    knowledge we hand them unless we teach them how to integrate it into
    their every-day reality? (BTW, I am not implying that I am the only one
    who does this. Far from it! I know that many profs have creative ways
    of "teaching to reality"--probably most of the people who bother to
    subscribe to this list do so in various ways.)

    Ruth

    Paul Wong wrote:
    >
    > I want to thank all of you for your helpful suggestions. However, what I
    > was trying to get at in my original posting is some illusive leadership
    > quality which may be called intuiion, insight, or crative genius. CEOs who
    > possess this kind of quality are able to judge people accurately, have a
    > deep understanding of all the issues involved, and make sound, snap
    > decisions in very fast-moving, complex situations which do not allow time
    > for rational analysis or consultatnion. My question is: Can we teach this
    > kind of leadership quality in Business Schools?
    >
    > -----Original Message-----
    > From: Edryce Reynolds
    > To: MG-ED-DV@MAELSTROM.STJOHNS.EDU
    > Sent: 1/5/2002 6:17 PM
    > Subject: Re: Can we teach how to make good judgements in Business Schools
    >
    > I am sure the suggestions already given are helpful.
    > I have one of my own.
    >
    > To make good decisions, one should remove one's own
    > interests FIRST. I think many CEOs think first of
    > whether the decision will make them "look good" before
    > they think of whether the decision is good for the
    > organization.
    >
    > To remove one's own interests takes some doing. I
    > recommend meditation and perhaps some study of how to
    > quiet those "chatterboxes" in our heads. If the CEO
    > (or the Business student who wants to be a CEO) is
    > worth anything, she/he will be able to apply the
    > knowledge to the situation, think of the future of the
    > organization, and make a good decision.
    >
    > I know this is not according to conventional wisdom,
    > but I believe it works best.
    >
    > Edryce
    >
    > --- "Roy J. Lewicki" <lewicki_1@cob.osu.edu> wrote:
    > > You ought to read the work of Paul Nutt. Paul has
    > > several books and
    > > numerous articles out on top management decision
    > > making.
    > > His claim is that 50% of all top mgt decisions
    > > fail., suggesting that all the
    > > work we do trying to train managers to make better
    > > decisions may or may
    > > not succeed better than chance. For reasons why,
    > > consult his
    > > work. Methodologies are controversial but it will
    > > get you going in a direction.
    > >
    > > Roy Lewicki
    > >
    > > >Managers and CEOs are paid to make good decisions,
    > > because one bad decision
    > > >has the potential of ruining the buiness.
    > > >
    > > >There are many courses on problem solving and
    > > decision making processes.
    > > >However, I am talking about making good judgements
    > > in day-to-day
    > > >interactions and in high dynamic and kinetic
    > > engagements.
    > > >
    > > >I have witnessed again and again that when leaders
    > > misread a very fluid
    > > >situaiton, or misjudge the the characters involved
    > > in the engagement, they
    > > >end up making very bad decisions.
    > > >
    > > >Some people believe that good judgements are based
    > > on intuition and
    > > >creativity -- it is same thing possessed by very
    > > talented leaders, but it
    > > >cannot be taught. Is there any research refuting or
    > > supporting this view?
    >
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  • 2.  Can we teach how to make good judgements inBusinessSchools

    Posted 01-07-2002 21:18
    Wonderful idea, Ed, and fraught with potential angry
    reactions, I know. But it is worth it. Good for you!

    Edryce

    --- Edward Hampton <ehampton@mail.ucf.edu> wrote:
    > I join Jack Ring in applauding Ruth's post.
    >
    > Likewise, I use weekly reflective statements in a
    > leadership course that I teach.
    >
    > What I would like to add to the discussion is that I
    > take experiential learning to a broader arena. I
    > use the entire course as a kind of meta learning
    > environment or proving ground. By that, I mean that
    > I structure opportunities for students to apply (or
    > fail to apply) concepts taught in class. I may
    > effect a bad management policy or practice; I may
    > create an unjust situation, I may introduce
    > significant change, etc. For example, to test their
    > grasp of concepts like locus of control, power
    > dynamics, etc., I create an overload situation in
    > course demands along with clear indicators that
    > negotiations is an option. Or to test change
    > management understanding, I will evoke a sudden
    > change. Or I may withhold feedback. I am looking
    > to see if they apply leadership concepts taught
    > during the course or merely suffer in passive
    > aggressive silence. In other words, it is my check
    > to see if they have generalized what was taught. At
    > some point we discuss their performance, applying
    > the experiential learning model. Often, it is not
    > until the discussion of the "meta experience" that
    > the student realizes that what was presented
    > academically actually has value in real-life
    > application.
    >
    > While most students do not enjoy themselves for the
    > bulk of the course - the main reason given is that I
    > (gasp) make them think; most tell me by the end of
    > the semester that it is one of the most useful
    > educational experiences that they have had. I have
    > had a few graduates come back to tell me that the
    > course not only provided a needed proving ground but
    > enabled them to begin to develop the skills needed
    > to develop tools and skills to move concepts from
    > the academic to the applied.
    >
    > Kind wishes.
    >
    > Ed
    > Drive On!
    >
    >
    >
    >
    > >>> raxelrod@gwu.edu 01/06/02 07:21AM >>>
    > Paul--
    >
    > It seems to me that what you are talking about is
    > what we learn in a
    > liberal arts education and by reading the "wisdom
    > books". I certainly
    > don't think that we teach it in any of our
    > professional schools. I have
    > read time and again that top CEOs read
    > constantly--and the wisest don't
    > concentrate only on the latest management books, if
    > they read them at
    > all. To teach that type of thinking, I think that
    > we would need to
    > change our paradigm--scrap the textbooks and
    > assign/discuss Aristotle
    > (ideal worlds), Machiavelli (power), Sun Tzu
    > (strategy) and so many
    > others.
    >
    > We are focused now on teaching a body of knowledge
    > that has been
    > digested and regurgitated in the form of formal
    > models and theories.
    > That's not the same thing as teaching people how to
    > think. Learning to
    > "think", I believe, can only occur in a raw, messy
    > context (which is why
    > I don't use many canned case studies) complicated by
    > conflicting
    > information, emotion, multiple agendas, stress,
    > frustration, and
    > personal barriers like psychological blinders.
    > Because the type of
    > "thinking" that you are talking about is not just an
    > intellectual
    > activity. We are good at training the intellect but
    > I think that most
    > profs don't pay much attention to the rest of our
    > sensing, processing
    > and decision-making apparatus.
    >
    > I try to teach students to think by assigning them
    > to write reflective
    > papers analyzing experiences in their work
    > environment (since I teach OB
    > and leadership). Surprisingly, perhaps, even the
    > undergrads who are
    > assigned weekly papers love it. Many of them tell
    > me that it's the
    > first time in their business education that they
    > have been asked to
    > think and write about the totality of organizational
    > life--emotional and
    > spiritual as well as intellectual--and about how
    > they make decisions in
    > that context. Most of them haven't written such a
    > paper since Freshman
    > English. Why not? How do we expect people to be
    > able to use the
    > knowledge we hand them unless we teach them how to
    > integrate it into
    > their every-day reality? (BTW, I am not implying
    > that I am the only one
    > who does this. Far from it! I know that many profs
    > have creative ways
    > of "teaching to reality"--probably most of the
    > people who bother to
    > subscribe to this list do so in various ways.)
    >
    > Ruth
    >
    > Paul Wong wrote:
    > >
    > > I want to thank all of you for your helpful
    > suggestions. However, what I
    > > was trying to get at in my original posting is
    > some illusive leadership
    > > quality which may be called intuiion, insight, or
    > crative genius. CEOs who
    > > possess this kind of quality are able to judge
    > people accurately, have a
    > > deep understanding of all the issues involved, and
    > make sound, snap
    > > decisions in very fast-moving, complex situations
    > which do not allow time
    > > for rational analysis or consultatnion. My
    > question is: Can we teach this
    > > kind of leadership quality in Business Schools?
    > >
    > > -----Original Message-----
    > > From: Edryce Reynolds
    > > To: MG-ED-DV@MAELSTROM.STJOHNS.EDU
    > > Sent: 1/5/2002 6:17 PM
    > > Subject: Re: Can we teach how to make good
    > judgements in Business Schools
    > >
    > > I am sure the suggestions already given are
    > helpful.
    > > I have one of my own.
    > >
    > > To make good decisions, one should remove one's
    > own
    > > interests FIRST. I think many CEOs think first of
    > > whether the decision will make them "look good"
    > before
    > > they think of whether the decision is good for the
    > > organization.
    > >
    > > To remove one's own interests takes some doing. I
    > > recommend meditation and perhaps some study of how
    > to
    > > quiet those "chatterboxes" in our heads. If the
    > CEO
    > > (or the Business student who wants to be a CEO) is
    > > worth anything, she/he will be able to apply the
    > > knowledge to the situation, think of the future of
    > the
    > > organization, and make a good decision.
    > >
    > > I know this is not according to conventional
    > wisdom,
    > > but I believe it works best.
    > >
    > > Edryce
    > >
    > > --- "Roy J. Lewicki" <lewicki_1@cob.osu.edu>
    > wrote:
    > > > You ought to read the work of Paul Nutt. Paul
    > has
    > > > several books and
    > > > numerous articles out on top management decision
    > > > making.
    > > > His claim is that 50% of all top mgt decisions
    > > > fail., suggesting that all the
    > > > work we do trying to train managers to make
    > better
    > > > decisions may or may
    > > > not succeed better than chance. For reasons why,
    > > > consult his
    > > > work. Methodologies are controversial but it
    > will
    > > > get you going in a direction.
    > > >
    > > > Roy Lewicki
    > > >
    > > > >Managers and CEOs are paid to make good
    > decisions,
    > > > because one bad decision
    > > > >has the potential of ruining the buiness.
    >
    === message truncated ===


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