From: Jack Zigon [mailto:
jack@zigonperf.com]
Here are seven new articles on performance management including how PM
can
impact organizational success, how to improve PM and the problems caused
by
competition and forced ranking, as well as other related topics. Two
are
fairly large PDF downloads because the documents are not available in
HTML
format.
* Impact of Performance Management on Organizational Success
* Using Performance Management to Translate Strategy into Results
* Taking Performance Management to the Next Level
* Improving the Impact of Performance Management
* Performance Management: What Is It, Anyway?
* The Perils of Internal Competition
* The Dangers of Forced Ranking
* Six Steps to Successful Performance Appraisals
* Building Fluent Performance in a Customer Call Center
* How to subscribe/unsubscribe
Abstracts of each article follow below. The complete text of the
articles
can be found at
http://www.zigonperf.com/resources/pmnews.html under
"New
Articles in This Issue".
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>Impact of Performance Management on Organizational Success -
PDF version of a landmark two-part 1994/1996 study of 437 companies
conducted by Hewitt Associates. They answer the questions: How does
performance management impact organizational success?, and what are the
most
effective practices to get this impact?
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>One Day at a Time: Using Performance Management to Translate Strategy
into Results
Many companies are replacing traditional performance review systems with
one that lets employees know how they're doing, almost on a daily basis.
Workspan, February 2002
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>Taking Performance Management to the Next Level
Companies can take simple steps to improve their performance management
systems to increase their credibility and effectiveness Workspan,
February 2002
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>Improving the Impact of Performance Management
Improving the effectiveness of performance management is one of the most
important and difficult challenges facing organizations today. Even
though performance management is seen as a "sow's ear", the real
question is how to do it in a way that is manageable, constructive and
creates real value. Workspan, February 2002
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>Performance Management: What Is It, Anyway?
Some people think it is just another name for performance appraisal.
Others think it is monitoring the product or service produced by a
department or team. In actuality, performance management is both but
also much more.
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>The Perils of Internal Competition
When employees have to compete for the company carrot, only a few can
win. That means everyone loses - including the organization. Harvard
Business School Press, 2000
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>The Dangers of Forced Ranking
Companies that have adopted forced ranking as a performance measure to
slim down their workforce have found themselves in court. Caroline Horn
investigates how to make the system a success for staff and employers.
Personneltoday.com, July, 2001.
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>Six Steps to Successful Performance Appraisals
Managers often dread performance appraisals like the plague, but -- done
correctly -- they can actually be enjoyable and productive. HR.com,
2001.
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>Building Fluent Performance in a Customer Call Center
A measurement-based approach to successfully improve the product
knowledge of call center employees. Performance Improvement, 2002.
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To be added to our free Performance Management newsletter email list:
send a blank email to mailto:
subscribe-pm-news@news.zigonperf.com
-- Jack
>---------------------------------------------------------------
Jack Zigon mailto:
jack@zigonperf.com
President
http://www.zigonperf.com
Zigon Performance Group Voice: 610-891-9599
604 Crum Creek Road Fax: 610-891-9055
Media, PA 19063-1646 USA Orders: 800-244-2892
>> Performance measurement for hard-to-measure work and teams
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