Volume 9 Issue 3 of Quality Assurance in Education, is now available via the
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Table of contents follows :-
Title: Total quality management in California public higher education
Author: Nael Aly; Joseph Akpovi
Abstract: This paper investigates the extent of Total Quality Management
(TQM) implementation in two California public higher education systems: the
California State University (CSU) and the University of California (UC)
systems. These two higher education systems include 32 statewide campuses
with over half a million students and 27,000 faculty. A questionnaire was
sent to all campuses in both the CSU and UC systems. Issues such as TQM
implementation and the benefits and challenges of such implementation are
surveyed, discussed and analyzed. This study reveals that more than half of
the California public universities are implementing TQM in one form or
another and the TQM implementation in the CSU system is much wider than that
in the UC system. In general, the character of implementation is still
limited to business-type operations in universities, such as business
finance and administrative services.
Pages: 127-131
Keywords: Higher Education; Total Quality Management; Usa
Article Type: Survey
Quality Indicators: Research - * Practice - * Originality - *
Readability - *
Title: Towards a pragmatic scholarship of academic development
Author: Graham Badley
Pages: 162-170
Keywords: Education; Development
Article Type: Wholly Theoretical
Quality Indicators: Research - * Practice - * Originality - *
Readability - *
Title: Developing a quality assurance framework for in-service training
and development
Author: Lorna Storr; Keith Hurst
Abstract: This assignment describes the management and delivery of training
within Harrogate Health Care Trust. A critical analysis is undertaken using
a SWOT analysis that is purposefully integrated with Maxwell's "six
dimensions of quality" to judge the service's appropriateness. The authors
make a comprehensive assessment of the Quality Assurance Agency for Higher
Education (QAA) framework using Maxwell's six dimensions in order to
determine the QAA framework's suitability for the NHS training department.
From this analysis the writers present a quality improvement programme by
applying the QAA's principles. Particular attention is focused on
governance, experiences and achievement. A sequential action plan to
facilitate and realise these proposals is suggested.
Pages: 132-138
Keywords: National Health Service; Training; Quality; United Kingdom
Article Type: Theoretical with Worked Example; Survey
Quality Indicators: Research - * Practice - ** Originality - *
Readability - **
Title: Measuring the determinants of quality in UK higher education: a
multinomial logit approach
Author: Timothy Rodgers; Deb Ghosh
Abstract: A large number of correlation analysis studies of UK data have
suggested that there is a weak relationship between student input quality
(for example, "A" level performance) and degree performance. This paper
re-examines this relationship using a different statistical method, namely,
a multinomial logit analysis. Unlike the earlier studies, we find strong
explanatory variables for degree performance. For example, it is found that
an increase of one in average "A" points, other things being equal,
increases the probability of a first or upper second-class grade (a "good
degree") by 5.8 per cent, while student dissatisfaction with a course will
reduce this probability by 15 per cent. Potential students should also note
that taking subjects like geography and history, other things being equal,
increases the probability of a "good degree", while taking, for example,
law, reduces it.
Pages: 121-126
Keywords: Higher Education; Students; Performance; United Kingdom
Article Type: Survey
Quality Indicators: Research - ** Practice - ** Originality - **
Readability - **
Title: A conceptual framework for guaranteeing higher education
Author: John J Lawrence; Michael A McCollough
Abstract: The lessons of quality management apply to services as well as
tangible goods. Awareness also has been increasing that services, like
tangible goods, can be guaranteed as a means of implementing a total quality
management (TQM) orientation in the organization. While higher education has
been exploring some of the tenents of TQM, it has been slow to embrace the
power of service guarantees. In this conceptual article we present a system
of service guarantees designed to foster a TQM orientation in higher
education. We propose that institutions consider a system of guarantees
aimed at three primary constituent groups - students, faculty, and
employers - over the short, medium and long term. The rationale and
implications of the guarantee system are explored, and possible impediments
are discussed.
Pages: 139-152
Keywords: Service; Tqm; Education; Quality
Article Type: Theoretical with Worked Example
Quality Indicators: Research - ** Practice - ** Originality - **
Readability - **
Title: (H)E-developments: an autobiographical narrative
Author: Jane Thompson; Janet McGivern; Dina Lewis; Gabi Diercks-O'Brien
Abstract: Drawing on the authors' experiences at the University of
Lincolnshire and Humberside (ULH), this autobiographical narrative explores
the development of distance learning strategies for management and business
studies students. The authors discuss their own particular experiences and
their role in pursuing innovations. Having considered the pedagogical issues
involved in working with students at a distance, the paper goes on to
discuss innovations to facilitate learning at ULH. This includes the design
of text-based materials for distance learning, increasing access via
work-based learning, and the university's involvement in both the Teaching
and Learning Technology Programme, (TLTP) and the Extended Learning
Environment Network (ELEN) projects. Early evaluations of these projects
identify a tension between the apparently boundless technological
possibilities and students' need for the "human" dimension in learning.
Developing high quality H(E)-education may depend in some part upon managing
that tension.
Pages: 153-161
Keywords: Innovation; Distance Learning; Quality
Article Type: Case Study
Quality Indicators: Research - ** Practice - ** Originality - **
Readability - **
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