Fred,
Koonce, R., "The people side of organizational change", Credit Magazine, 17,
6, 1991, 22-5.
Koonce reports on a study of 30 Fortune 500 companies which had experienced
downsizing, that poor employee morale resulted from a number of factors that
were neglected during restructuring; namely, organizations failed to keep
their employees adequately informed about changes taking place, middle-level
managers responsible for implementing changes did not receive adequate
training for these tasks, and corporate goals and performance standards were
unclear.
Cyberregards,
Charles Wankel
Mg-Ed-Dv listmaster
wankelc@stjohns.edu
-----Original Message-----
From: Management Education and Development Discussion
[mailto:
MG-ED-DV@MAELSTROM.STJOHNS.EDU]On Behalf Of Fred Nickols
Sent: Thursday, July 26, 2001 5:16 AM
To:
MG-ED-DV@MAELSTROM.STJOHNS.EDU
Subject: Statistical Evidence of the Value of Communication
I received a request from a grad student looking for some statistical
evidence showing that good communication contributes to successful change
efforts. Her exact request is shown below. Can anyone point me/her to some
relevant sources:
For statistical information I was hoping to find something like "Surveys
show
that companies with frequent formal communications and multiple methods of
obtaining employee questions and feedback are 4 times more likely to
maintain higher morale". Something that shows a quantifiable result for
communication to the employees about the changes.
Regards,
Fred Nickols
nickols@optonline.net