HR practitioners and management experts share your expertise:
We're "What's Working in Human Resources," a twice-monthly newsletter that
goes to HR pros nationally.
One of our most popular features is our "What Would YOU Do?" section where we
present a hypothetical HR dilemma and print what three readers said they'd do
to resolve the problem.
Several weeks ago, we posted one of our scenarios to these lists and got
great responses. That's why I'd like tap the experts on the Internet again.
Below, I've included the scenario we're publishing in our next issue.
After you've read it, send your answer to:
T_Gorman@pbp.com.
Be sure to include:
Your name and title
Your company
Your address (So I can send you a copy of the newsletter)
I'll post a summary of the responses next week.
Be specific in your answers and, most important, have fun.
The Scenario
"Kathy, I need your help to handle a little problem with John Harris," said
Ed Williams, plant manager for Fast Systems. "Remember, he's that production
worker I had to write a warning for yesterday. I want to upgrade that to a
full suspension."
"That's an unusual request, Ed," said HR Director Kathy McGuire.
"I know," Ed said. "But I can explain. Harris is always inventing problems -
you know that."
Kathy nodded.
"In fact, I wrote that warning yesterday because he refused to work," Ed went
on. "He claimed his machine wasn't safe.
"Of course, it was, but we had to stop a production line while he argued with
us. That was the third time he pulled that trick this year and I could have
suspended him for it.
"But you didn't, Ed," Kathy said. "So why change?"
"One of our customers - a huge account - is sending over a team to do a
three-day inspection for ISO 9000 compliance," Ed said. "We've done our best
to meet the standards. But there's nothing to stop Harris from inventing all
sorts of safety problems for them just like he does with us.
"I'm afraid he'll blow the deal, so I want him out of the plant for all three
days. That's why I want to suspend him. I just need you to sign this
suspension form and file it instead of the written warning."
"Using our discipline process that way undermines the whole system, Ed."
Kathy said.
"That's not why we have those rules."
On the other hand, Kathy didn't want fingers pointing at her if Harris blew
the deal. If you were Kathy how would you handle this?
Look forward to your answers,
Tom Gorman
Associate Editor
"What's Working in Human Resources"
T_Gorman@pbp.com