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  • 1.  Hiring for attitude -Reply

    Posted 04-29-1997 17:19
    I have been following this discussion about attitude,
    and have a question that is at least indirectly related.

    I would like to seek some suggestions on creative
    ways to help students understand how to respond to a
    situation that they seem to bring up often, and one for
    which my guess is we have all experienced and know
    the theoretical replies, but so how can we help our
    students learn it too?
    Your collective advice is welcome, please.

    The scenario takes various forms, but the basics are
    that person A tells person B that they do not like it
    when person B does something and/or that A does
    not want person B to do something, because A is
    FEELING that B is doing whatever it is to negatively
    impact on A. A emphasizes how B is making A
    FEEL.

    I think that we would agree that B is not responsible
    for A's feelings? But students, particularly, young
    people often think that everyone should always be
    kept happy and they want to take responsibility for
    how others feel. And, of course, this can be
    complicated by adding variables to the A-B dyad, such
    as differences in gender, age, race, rank, etc, and it
    can occur in public or in private.

    If you have encountered this type of situation, how
    have you/ would you teach them, demonstrate to
    them, that we are each responsible for our own
    feelings? That we make/let ourselves feel the way we
    do? Others do not do it to us. And as managers they
    need to be mindful of others, but they can not take
    responsibility for other's feelings. Or, perhaps, you
    disagree?

    Well, as I write this, it sounds like a bad joke, but
    after hearing the story often, it seems like a
    reasonable question for our collective creativity. So
    how do you teach this concept. Is there some simple
    plain truth about it, or does it come with my grey hair?
    Thanks, Chris

    CHRISTOPHER PRATT, ED.D., DIRECTOR
    CAREER SERVICES AND
    ATLANTIC COOPERATIVE EDUCATION
    TRAINING CENTER
    SETON HALL UNIVERSITY
    SOUTH ORANGE, NJ, USA 07079-2689
    201-761-9355, FAX: 201-761-9009
    (Area Code will change to 973 as of June, 1997)
    PRATTCHR@SHU.EDU
    CHRISPRATT@worldnet.att.net
    http://www.shu.edu/life/career/


  • 2.  Hiring for attitude -Reply

    Posted 04-30-1997 08:17
    Chris Pratt <PRATTCH@SHU.EDU> wrote:

    >>... that person A tells person B
    that they do not like it when
    person B does something...<<

    That is good.

    >>... A does not want person B to do something,
    because A is FEELING that B is doing whatever
    it is to negatively impact on A. A emphasizes
    how B is making A FEEL...<<

    Feelings are wonderful thing, but A is responsible for A's feelings.
    B is not making A feel anything, it is A's reaction to events and
    is not B's doing. However, if A shares his feelings with B then
    B may take into account A's feelings, thus improving the relationship.

    >>... students, particularly, young people
    often think that everyone should always
    be kept happy and they want to take
    responsibility for how others feel...<<

    What a downer. I wonder where and how they developed this attitude?

    >>... how have you/ would you teach them,
    demonstrate to them, that we are each
    responsible for our own feelings?...<<

    By discussing the physical symptoms of feelings--rage, anger,
    blood pressure rise, stomach aches, etc. These are some of
    the driving forces that control our reaction to events. Our
    initial physical reactions to an event, i.e., rage, anger,
    stomach aches, is almost uncontrollable and very personal. However,
    we can learn to stop and think and then respond thus avoiding
    the negative consequences of reacting without thinking. We do
    not all react the same way to the same event, therefore our
    feelings are a very poor gauge to use to evaluate events unless
    we are only concerned with our own feelings.

    >>... That we make/let ourselves
    feel the way we do? ...<<

    We just feel that way, but we need to recognize that our feelings are
    quite natural but only our own.

    >>... Others do not do it to us...<<

    This is something that many people should learn.

    >>... And as managers they need to be
    mindful of others, but they can not take
    responsibility for other's feelings.
    Or, perhaps, you disagree?...<<

    I agree, since we are not responsible for others feelings, but
    we should be mindful of others feelings and behave accordingly.

    >>... So how do you teach this concept.
    Is there some simple plain truth about
    it, or does it come with my grey hair?...<<

    The best learning experience I had was a stress reduction clinic
    that did a good job of explaining the physical reactions to stress.
    Once we learn to respond to events rather than always reacting to
    events, life becomes easier to understand.

    Bob

    +----------------------------+
    | Robert F. Gately, PE, MBA |
    +----------------------------+-----------------------+
    | GATELY CONSULTING (508) 473-0955 |
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    | Hopedale, MA 01747-1006 Toll Free (800) 478-8117 |
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  • 3.  Hiring for attitude -Reply

    Posted 04-30-1997 09:24
    <<
    CHRISTOPHER PRATT, ED.D., DIRECTOR
    CAREER SERVICES wrote April 29 (clipped)
    The scenario takes various forms, but the basics are
    that person A tells person B that they do not like it
    when person B does something and/or that A does
    not want person B to do something, because A is
    FEELING that B is doing whatever it is to negatively
    impact on A. A emphasizes how B is making A
    FEEL.

    I think that we would agree that B is not responsible
    for A's feelings? But students, particularly, young
    people often think that everyone should always be
    kept happy and they want to take responsibility for
    how others feel.
    >> + + +

    In a communication situation of 2 or more persons we have a
    feedback circuit. It is pointless to ask where a problem
    started within a feedback circuit. (Response: "I don't like it"
    versus Response "I feel bad". This kind or "error
    research" is done more often than not and is a major
    erroneus approach. Since "everyone does it" and young
    people copy this approach (monkey see, monkey copy - up to
    any age) they get trapped into the idea of being responsible
    for other people's feelings, or others being resonsible for
    theirs. It is not so simple, but simple enough using a
    different approch. (Creative Morphology - to be exact.)

    What a person is responsible for is the way a thought
    is packed into words (and other signals), passed along,
    and the transfer rate and method of new unfamiliar "ideas".
    The latter means we should not overload the receivers with
    more information than they can process, else rejection is
    automatic (the mid brain works this way, it is the central
    decision maker). Such rejection then tends to be taken "personal"
    again, which is wrong again because all the rejection
    does is to try and stop the information overload situation.
    The overload process is function oriented, the transfer
    rate is a characteristic.
    (Quoting Vannevar Bush, head of US military science after WW2:
    Rockets will never span the ocean). Can't grasp - reject.

    The unfamiliarity with this very important differentiation
    of function versus characteristics is a big cause of
    thinking blockage, in communication and in processes of
    innovation.

    <<
    Is there some simple plain truth about it, or does it come with my grey hair?
    >>

    Both, some peple open up a thinking booster which turns hair grey.
    Unfortunately grey hair doesn't turn on the booster.

    <<collective creativity. So how do you teach this concept.>>
    Queston order:
    What to teach
    When to teach
    How to teach

    What: Something we understand, know what we are talking about.
    I am taking a short cut here: You can teach the mechanics of algebra
    without great math talent. The reason is the relatively simple ways
    to prove the result. Kind of 2+2=2*2 hence 3+3=3*3, etc <g>. Thinking
    processes and thinking error research on unmeasurable subjects is
    far more difficult. That is why we need to understand it much better
    to teach it. We need to know e.g. the difference between no influence
    and little influence. The magnitude change of the signal will help to
    recognize which applies.

    When: When there is a need, or a pain wanting help. In a student
    environment, links to real world applications and visions help to
    open up the "fascination regulator" (quoted from Handbuch der
    Morphologie, by Hermann Holliger).

    How: Since most new information needs to be processed, and may
    meet rejection, we have to apply the Sensitation Process. Offering
    some information, to little to cause fear, enough to cause fascination.

    In closing the tour of responsibility, we (and Vannevar Bush) are
    also responsible how we react to new, unfamiliar, fear inducing
    information. This is no more than the other side of the coin of
    being responsible of what we say how when.

    More about this on website:
    http://ourworld.compuserve.com/homepages/canmor/index19.htm
    or for the asking.

    Emil Zahner
    Innovation Coach
    Morphological Institute Canada


  • 4.  Hiring for attitude -Reply

    Posted 04-30-1997 09:45
    Bob wrote 97.4.30:
    <<The best learning experience I had was a stress reduction clinic
    that did a good job of explaining the physical reactions to stress.
    Once we learn to respond to events rather than always reacting to
    events, life becomes easier to understand.>>

    Interesting: I learned similar things at the Morphological Institute
    Zurich back in 1980, and I wasn't the first one introduced to it.
    The "stress" handling etc. was part of a training in
    Creative Morphology, and I am passing it on now to those who want
    to listen.

    And Bob wrote elsewhere, same date:
    <<The way a person behaves under stress is what determines
    a person's suitability for management, all other things being equal.
    >>
    Which is just in different words as how we are responsible about how
    we react to something less familiar, perceived as a potential danger.
    I wrote about this 97.4.30.

    Emil Zahner
    Innovation Coach for Systematic Innovation
    http://ourworld.compuserve.com/homepages/canmor/index19.htm