Patrick S.W.Fong wrote I am currently conducting a research to compare /
evaluate several different
management tools / techniques ...
I have a theory (and it is just a theory) that almost any effort that provides
structure will produce an improvement. I would be curious to know if your
research sheds any light on this theory.
I would also like to say I disagree with Pat Gantt who replied
"TQM" is passe'
"re-engineering, engineering, and engineer" terminology verbage for commercial
purposes is illegal
in 49 of our 50 US states.
workers *hate* buzzwords.
I do not find TQM to be passe' in practice. Instead I find many companies who
are following or trying to follow the principles of TQM.
I am also curious to know if Mr. Gantt has a source to verify his statement
about the use of the terms "engineer, engineering, and re-engineering". It
seems to me quite common for consulting organizations to use these terms
especially when combined with business processing as in Business Processing
Re-engineering.
As for workers hating buzzwords, I think people dislike terms they don't
understand. Part of the implementation of any initiative needs to include
getting everyone accustomed to new terminology and, at least in the US, making
sure initiative participants understand "why" the initiative is being
undertaken.
Mr. Fong, good luck with your research. I hope you will keep us updated with
your progress.
- Dave
---------------------------------
* David B. Harris, President
* Harris Training and Consulting Services, Inc., Seattle, Washington, USA
* Email: mailto://
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