Communication is critical in the building of trust and all the other
attributes required by a healthy innovative organization. Joe Luft and
Harry Ingram's "Jo-Hari Window" delinates four categories of information
involved in human communication. There is a great book out which
managers, employees, teachers and students, parents and children can all
learn from:
Seashore, Charles N., Seashore, Edith, W. & Weinberg, Gerald M.
(1991). What did you say? The art of giving and receiving feedback.
North Attleborough, MA: Douglas Charles Press (7 Adamsdale Road,
zip 02760). ISBN 0-924771-33-x
this book is brief, engaging, easy to read and useful...it includes the
ideas and communication models from
Virginia Satir, N. Wiener, Carl Rogers, Freud and others.
For around $20 at least when I bought it --- it is a treasure of useful
ideas.
Dr. Quinn's prescription for enhancing your understanding of interact.