Both Fred's & Rich's earlier posts (not included on this one for brevity) ring
true to my experience. I'm beginning to believe that, while any given change
can be seen as worhwhile, part of "counting the cost" involves considering that
inclsuion/enrollment/participation is given a short-shift up-front. The
back-room strategizing/PR approach gets you to the starting line faster, but (to
butcher the metaphor further), the whole organization is not prepared to run the
race, only those who are pushing the change.
So, what are the alternatives to what is seen as a lenghty and (to some)
bothersome enrollment process? How does the consultant/internal change agent
create an awareness of the value of the enrollment/participation process as part
of change management?
I'd like to hear some of experiences of first getting reluctant clients to
buy-into the participatuion process and then, how did it work?