We've been a bit slow in updating our web site due to the press of
getting our new book "Conflict Prevention In The Workplace" to market.
Now that it's finished and shipping things should get back to normal.
The following articles were added today, and available at:
http://www.escape.ca/~rbacal/articles.htm .
Strategic Planning Steps
Moments of Truth In Customer Service
Referring Customers Properly
Recognizing Employee Contributions
Our Dead Strategic Plan
Just a reminder. You can read chapters from our new conflict
prevention book at
http://www.escape.ca/~rbacal/prevent.htm .
Currently online is the Preface, table of contents and Conflict In
Organizations - An Overview.
The latter chapter will be replaced shortly, so if you want to read it
please do so in the next week.
Enjoy!
Robert Bacal, Inst.For Cooperative Communication,
rbacal@escape.ca
NOW SHIPPING Conflict Prevention In The Workplace - Using Cooperative Communication
Samples and info at
http://www.escape.ca/~rbacal/prevent.htm
Visit our Resource Centre for articles on mgmt.,training,communication, and defusing hostility
at
http://www.escape.ca/~rbacal (204) 888-9290