From: Fred Nickols [mailto:
nickols@optonline.net]
Regarding Paul Wong's distinction between corporate culture and work
climate:
> corporate culture is relatively persistent or resistant to change,
> because it is consisted of entrenched assumptions, values, practices and
> organizational structure. Work climate, on the other hand, is
> more fluid and
> transient -- it refers to the psychological atmosphere as perceived by
> workers. Work climate can be affected by one single mean boss or a
> bad-tempered co-worker. Work climate can be described by the following
> dimensions: warm-cold, safe-unsafe, peaceful-tense, etc.
Makes sense to me and I've always drawn a similar distinction. Almost 30
years ago, when I was doing survey-guided development (a now arcane and
apparently forgotten approach to organization development), we used "climate
surveys" and we used them to get at the work climate, not the culture. More
important, perhaps, you can quickly enlist people to work on changing the
"working environment" or "climate" (the workers because they usually dislike
aspects of it and the managers because they've long since bought the notion
that performance is a function of individual and environmental variables so
the work climate is a valid target to them). But, when you target the
"culture," all kinds of hackles and defenses go up. Why? Because anyone
who's been in the workplace for longer than 15 minutes recognizes that for
what it is: A pronouncement by senior management that they are going to
change "the way things work around here." What that signals is that working
relationships that took years to build will be placed in jeopardy;
well-intentioned nincompoops are going to monkey with processes they don't
understand; victories will be declared where only defeat occurred; and
everything will be "spun" to give the illusion of progress and achievement.
After a while, "things will get back to normal" (the layman's term for the
restoration of homeostasis) and perhaps that will be a slightly different
normal. Then again, perhaps not.
I'll also state the obvious: There will be some "corporate tricksters" who
will attempt culture change under the guise of improving the working
climate.
What? Me a cynic? No way!
Regards,
Fred Nickols
nickols@optonline.net