JORGE CUADROS wrote:
> The discussion at the managers level is how to begin the change of
> management:
> a) Start with A TQM process following all the steps recomended by the gurus
> of TQM ...or
> b) Start with an integral quality assurance process in agree to ISO-9001
> standard.
>
> Please send your comments or web-sites where I can to read about this
> matter.
>
> Thank you in advance.
>
> Jorge Cuadros
> Quality Engineer
> Industrial Brawns S.A.
> Peru
I would shoot low and say:
ISO 9000 means using tools and methods.
TQM means changing corporate culture, especially attitudes and behaviors.
For a start-up, ISO 9000 may be the best bet in your case.
Determined and truely commited firms would start with TQM.
It's really your choice to decide on fit.
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