Discussion: View Thread

On 15 Mar 99, at 5:53, haya wrote:

> i don't recommend tqm.
Why? or why not? - particularly with respect to the stated
ownership/control circumstances?

> start with formulating the company's vision.

1. The company is tightly held.
2. The owner has articulated a problem-- dissatisfaction with the
way things are.

Better to ask-" What is the owner's vision for the company and how
is this different from where the company is today? What is the basis
of the newly perceived urgency- in markets, in customers, in dollars
and cents?"

Jorge- My background incorporates software quality engineering:
Here are some select spots on my personal site that incorporate
some good generic material.

1. Business Process Improvement Handbook
generic how to, activity based costing, checklists, templates
http://www.ncal.verio.com/~aharmony/QA/handbook/Handbook.html

QA Strategy and Roadmap- discussion of CMM, ISO, Best Practices
software orientation- Great Quality linkages page
http://www.ncal.verio.com/~aharmony/Mindsteps/homepage.html

QA Department- on the Intranet - samples of test
plans/flowcharts/business operations flows
http://www.ncal.verio.com/~aharmony/QA/homepage.html

How Much Should YOU Pay for QA?
software-oriented but can be mined for useful information, metrics
and perspectives
http://www.ncal.verio.com/~aharmony/hQAcost.html

My best
Ann Marie Harmony

> JORGE CUADROS wrote:
>
> > Dear All:
> > I work in an Autoparts manufacturer company in Peru with a conservative
> > and traditional method of management. (Familiar owned company). There is
> > Quality Control only in production and there is not a participative
> > administration in all the areas.
> >
> > Now the owner, feel the urgent needs to adopt a new "process of
> > management" as a solution to improve the productivity and reduce cost to
> > be competitive in the global market.We export to Chile and Bolivia.
> >
> > The discussion at the managers level is how to begin the change of
> > management:
> > a) Start with A TQM process following all the steps recomended by the
> > gurus of TQM ...or b) Start with an integral quality assurance process
> > in agree to ISO-9001 standard.
> >
> > Please send your comments or web-sites where I can to read about this
> > matter.
> >
> > Thank you in advance.
> >
> > Jorge Cuadros
> > Quality Engineer
> > Industrial Brawns S.A.
> > Peru

JORGE CUADROS wrote:

> The discussion at the managers level is how to begin the change of
> management:
> a) Start with A TQM process following all the steps recomended by the gurus
> of TQM ...or
> b) Start with an integral quality assurance process in agree to ISO-9001
> standard.
>
> Please send your comments or web-sites where I can to read about this
> matter.
>
> Thank you in advance.
>
> Jorge Cuadros
> Quality Engineer
> Industrial Brawns S.A.
> Peru

Take a look at the multilingual TQM-Meta-List
(English & German links):

http://home.t-online.de/home/mis.link/


Mit freundlichen Gr�ssen Engineer & Information Consulting
Mobil: +49171-7101841 eMail: james.oreilly@topmail.de
http://home.t-online.de/home/mis.link/

On:
Sun, 14 Mar 1999 21:35:10 -0500
JORGE CUADROS <cuadros@MAIL.COSAPIDATA.COM.PE>
asked (in part)
"how to begin the change of management:
a) Start with A TQM process following all the steps recommended by the
gurus
of TQM ...or
b) Start with an integral quality assurance process in agree to ISO-9001
standard."

Jorge, and all:

TQM is a collection of quality theories and tools. ISO 9000 is a short --
ten page -- set of 20 issues with 138 requirements that management must
address. ISO is a fundamental, simple, basic, coherent approach to
quality.

Walk before you run. Start with ISO, then do TQM. You might also look at
the Malcolm Baldrige National Quality Award. Non-U.S. companies can not
apply for the Baldrige, but they can use the award criteria as a
self-assessment tool.

Some URLs include
http://www.iso.ch Home page for ISO 9000
http://www.asq.org Home page for the American Society for Quality, the
Secretariat for both ISO and Baldrige in the U.S.
http://www.quality.nist.gov Home page for the Baldrige Quality Award.

Good luck

C.W. Russ Russo, Author
How to Apply ISO 9000 and Malcolm Baldrige to Training and Education
Charro Publishers, Inc 1995
mailto:russ@charropubs.com

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I would suggest neither option. Instead of biting off the whole apple, why
not try something smaller and more incremental first, then move on to a
systematic TQM approach. Try a quick Kaizen style exercise, for instance. If
you like it, review lessons learned and expand the idea.
______________

Randall W. Kindley The Performance Group
5215 45th Ave. S. "Building High Performance
Minneapolis MN 55417-2334 Organizations by Developing
612-721-6752 People and Processes"

kindley@dialupnet.com www.topleaders.com

.

----- Original Message -----
From: JORGE CUADROS <cuadros@MAIL.COSAPIDATA.COM.PE>
To: <MG-ED-DV@MAELSTROM.STJOHNS.EDU>
Sent: Sunday, March 14, 1999 8:35 PM
Subject: What is first: "TQM program" or "ISO9000 process"


>Dear All:
>I work in an Autoparts manufacturer company in Peru with a conservative
and
>traditional method of management. (Familiar owned company).
>There is Quality Control only in production and there is not a
participative
>administration in all the areas.
>
>Now the owner, feel the urgent needs to adopt a new "process of management"
>as a solution to improve the productivity and reduce cost to be competitive
>in the global market.We export to Chile and Bolivia.
>
>The discussion at the managers level is how to begin the change of
>management:
>a) Start with A TQM process following all the steps recomended by the gurus
>of TQM ...or
>b) Start with an integral quality assurance process in agree to ISO-9001
>standard.
>
>Please send your comments or web-sites where I can to read about this
>matter.
>
>Thank you in advance.
>
>Jorge Cuadros
>Quality Engineer
>Industrial Brawns S.A.
>Peru

You wrote:
The discussion at the managers level is how to begin the change of
management:
a) Start with A TQM process following all the steps recomended by the gurus
of TQM ...or
b) Start with an integral quality assurance process in agree to ISO-9001
standard.

Jorge: Given your industry, you probably need to do both and maybe QS9000 if
you work with US automakers too. There seems no reason why you cant
integrate TQM and ISO and work on them together.

The Quality Digest magazine website has plenty of info. Try
www.qualitydigest.com


Ted Kinni
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Visit <http://home1.gte.net/bizbooks> for our free bizbooks e-letter.

The Business Reader, P.O. Box 3627, Williamsburg, VA 23187.
Tel (757) 258-4746; Fax (757) 258-3398; E-mail bizbooks@gte.net

I would agree with Randall W Kindley that it is better to look at small
areas and to build incrementally, but I do find that individuals within the
organisation also find it useful to see the longer term goal - you can then
build their expectations for the entire improvement programme, which might
take a long time, with successive stages.

I found ISO9000 useful with a software house some years ago as a framework
around which we built a QMS and an improvement programme. Having a badge
to go for was not in itself the purpose but it did help focus the
programme over 4 years while we implemented improvements and it did get
"buy in" and involvement from management of sales and marketing ("when can
I start telling prospects and customers about the ISO9000 programme?" "When
you and the rest of your department have implemented your improvements")

You might like to look at the Business Excellence Model. This covers a
wider scope across the business than ISO 9000 and has a structure/framework
and self assessment. In the UK it also has independent assessment and an
awards process.

Now I am going to admit ignorance and say I do not know whether the
Business Excellence Model has an award scheme outside the United Kingdom -
I am sure one of you people know - and I would be pleased to hear about it

Isabel Evans
IE Testing Consultancy Ltd

Riverview House
Bonds Mill Estate
Stonehouse
Glos.
GL10 3RF
England

Telephone + 44 (0) 1453 823510
Fax + 44 (0) 1453 823081

email Isabel_Evans@compuserve.com

Message text written by "Randall W. Kindley"
>
I would suggest neither option. Instead of biting off the whole apple, why
not try something smaller and more incremental first, then move on to a
systematic TQM approach. Try a quick Kaizen style exercise, for instance.
If
you like it, review lessons learned and expand the idea.
______________

Randall W. Kindley The Performance Group
5215 45th Ave. S. "Building High Performance
Minneapolis MN 55417-2334 Organizations by Developing
612-721-6752 People and Processes"

kindley@dialupnet.com www.topleaders.com

.

----- Original Message -----
From: JORGE CUADROS <cuadros@MAIL.COSAPIDATA.COM.PE>
To: <MG-ED-DV@MAELSTROM.STJOHNS.EDU>
Sent: Sunday, March 14, 1999 8:35 PM
Subject: What is first: "TQM program" or "ISO9000 process"


>Dear All:
>I work in an Autoparts manufacturer company in Peru with a conservative
and
>traditional method of management. (Familiar owned company).
>There is Quality Control only in production and there is not a
participative
>administration in all the areas.
>
>Now the owner, feel the urgent needs to adopt a new "process of
management"
>as a solution to improve the productivity and reduce cost to be
competitive
>in the global market.We export to Chile and Bolivia.
>
>The discussion at the managers level is how to begin the change of
>management:
>a) Start with A TQM process following all the steps recomended by the
gurus
>of TQM ...or
>b) Start with an integral quality assurance process in agree to ISO-9001
>standard.
>
>Please send your comments or web-sites where I can to read about this
>matter.
>
>Thank you in advance.
>
>Jorge Cuadros
>Quality Engineer
>Industrial Brawns S.A.
>Peru
<

On Mon, 15 Mar 1999 09:35:04 Isabel Evans wrote:
I do not know whether the
>Business Excellence Model has an award scheme outside the United Kingdom -

No doubt you are aware of the European Quality Award (EQA) which covers whole of Europe. The British Model is also based on that, and so are the national awards by different European nations individually. In India also we are using this model. I understand that some Middle Eastern countries also do.

And the Malcalm Baldridge award (MWQA) is the one which was the source for EQA. MWQA is the national award in the US and the same model is used by many states in US for State awards.

Ram
Bangalore
India


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Hello Jorge

Whichever way you decide to go both will be a big step to take. I would
agree with Isabel that the Business Excellence model provides a much
broader view of what needs to be seen as the long term goal. As it is
broken down into many items you can make decisions on your priorities
rather than jumping in at the deep end, unless your compnay is prepared to
provide significant support for a larger programme.

It would also be useful to start reading up on the more basic texts
surrounding TQM again to identify key focus points.

Ron

Ron Smith
Royal Mail
UK


----------
> From: Isabel Evans <Isabel_Evans@COMPUSERVE.COM>
> To: MG-ED-DV@MAELSTROM.STJOHNS.EDU
> Subject: Re: What is first: "TQM program" or "ISO9000 process"
> Date: 15 March 1999 14:35
>
> I would agree with Randall W Kindley that it is better to look at small
> areas and to build incrementally, but I do find that individuals within
the
> organisation also find it useful to see the longer term goal - you can
then
> build their expectations for the entire improvement programme, which
might
> take a long time, with successive stages.
>
> I found ISO9000 useful with a software house some years ago as a
framework
> around which we built a QMS and an improvement programme. Having a badge
> to go for was not in itself the purpose but it did help focus the
> programme over 4 years while we implemented improvements and it did get
> "buy in" and involvement from management of sales and marketing ("when
can
> I start telling prospects and customers about the ISO9000 programme?"
"When
> you and the rest of your department have implemented your improvements")
>
> You might like to look at the Business Excellence Model. This covers a
> wider scope across the business than ISO 9000 and has a
structure/framework
> and self assessment. In the UK it also has independent assessment and an
> awards process.
>
> Now I am going to admit ignorance and say I do not know whether the
> Business Excellence Model has an award scheme outside the United Kingdom
-
> I am sure one of you people know - and I would be pleased to hear about
it
>
> Isabel Evans
> IE Testing Consultancy Ltd
>
> Riverview House
> Bonds Mill Estate
> Stonehouse
> Glos.
> GL10 3RF
> England
>
> Telephone + 44 (0) 1453 823510
> Fax + 44 (0) 1453 823081
>
> email Isabel_Evans@compuserve.com
>
> Message text written by "Randall W. Kindley"
> >
> I would suggest neither option. Instead of biting off the whole apple,
why
> not try something smaller and more incremental first, then move on to a
> systematic TQM approach. Try a quick Kaizen style exercise, for instance.
> If
> you like it, review lessons learned and expand the idea.
> ______________
>
> Randall W. Kindley The Performance Group
> 5215 45th Ave. S. "Building High Performance
> Minneapolis MN 55417-2334 Organizations by Developing
> 612-721-6752 People and Processes"
>
> kindley@dialupnet.com www.topleaders.com
>

Thanks to Ram for adding to my knowledge about this. I raised this subject
at a conference for software quality managers in the UK yesterday and also
sought their views about the business excellence model - one of the quality
managers I spoke to yesterday suggested that a business excellence
assessment might be a good starting point as it will help assess the
strengths as well as identifying weaknesses in your current organisation
which would help you decide what you want to do first
The overall view was that ISO9000 would give you a stable framework for
building your improvement programme.

Isabel
Isabel Evans
IE Testing Consultancy Ltd
email Isabel_Evans@compuserve.com


Message text written by Management Education and Development Discussion
>
On Mon, 15 Mar 1999 09:35:04 Isabel Evans wrote:
I do not know whether the
>Business Excellence Model has an award scheme outside the United Kingdom -

No doubt you are aware of the European Quality Award (EQA) which covers
whole of Europe. The British Model is also based on that, and so are the
national awards by different European nations individually. In India also
we are using this model. I understand!
that some Middle Eastern countries also do.

And the Malcalm Baldridge award (MWQA) is the one which was the source for
EQA. MWQA is the national award in the US and the same model is used by
many states in US for State awards.

Ram
Bangalore
India
<

Isabel

I would agree with the use of a Business Excellence assessment (as a
Business Excellence Assessor I would say that) but be aware, if you are not
already, that it does involve putting together a fairly comprehensive
report if you are to seek external assessment. However the British Quality
Foundation do have a "do it yourself" computer package that makes a good
start .. but it does not provide the independent view.

Regards

Ron

----------
> From: Isabel Evans <Isabel_Evans@COMPUSERVE.COM>
> To: MG-ED-DV@MAELSTROM.STJOHNS.EDU
> Subject: Re: What is first: "TQM program" or "ISO9000 process"
> Date: 17 March 1999 11:20
>
> Thanks to Ram for adding to my knowledge about this. I raised this
subject
> at a conference for software quality managers in the UK yesterday and
also
> sought their views about the business excellence model - one of the
quality
> managers I spoke to yesterday suggested that a business excellence
> assessment might be a good starting point as it will help assess the
> strengths as well as identifying weaknesses in your current organisation
> which would help you decide what you want to do first
> The overall view was that ISO9000 would give you a stable framework for
> building your improvement programme.
>
> Isabel
> Isabel Evans
> IE Testing Consultancy Ltd
> email Isabel_Evans@compuserve.com
>
>
> Message text written by Management Education and Development Discussion
> >
> On Mon, 15 Mar 1999 09:35:04 Isabel Evans wrote:
> I do not know whether the
> >Business Excellence Model has an award scheme outside the United Kingdom
-
>
> No doubt you are aware of the European Quality Award (EQA) which covers
> whole of Europe. The British Model is also based on that, and so are the
> national awards by different European nations individually. In India also
> we are using this model. I understand!
> that some Middle Eastern countries also do.
>
> And the Malcalm Baldridge award (MWQA) is the one which was the source
for
> EQA. MWQA is the national award in the US and the same model is used by
> many states in US for State awards.
>
> Ram
> Bangalore
> India
> <

Ron,

Do you have a site address for the British Quality Foundation?
______________

Randall W. Kindley The Performance Group
5215 45th Ave. S. "Building High Performance
Minneapolis MN 55417-2334 Organizations by Developing
612-721-6752 People and Processes"

kindley@dialupnet.com www.topleaders.com

Ron
thanks for that
I suspect that for many organisations a do-it-yourself assessment at the
start would give them the confidence to start to plan their quality
programme, and so that would be useful. Jorge will make his own judgement
of what is right for his company - but I will say for myself that as a
one-person company I am seriously considering doing a self assessment to
help me think about strengths/weaknesses/next steps so the do-it-yourself
package sounds like a good next step for me

thanks

Isabel


Message text written by Management Education and Development Discussion
>
Isabel

I would agree with the use of a Business Excellence assessment (as a
Business Excellence Assessor I would say that) but be aware, if you are not
already, that it does involve putting together a fairly comprehensive
report if you are to seek external assessment. However the British Quality
Foundation do have a "do it yourself" computer package that makes a good
start .. but it does not provide the independent view.

Regards

Ron<

Good luck with it Isabel.

I have used it with a number of senior management groups and it has
provided useful information. I have never used it with solo.

A main criticism however is that some of the questions may not be relevant
and of course there will be questions that you wish were there ... but
isn't life like that.

Ron



----------
> From: Isabel Evans <Isabel_Evans@COMPUSERVE.COM>
> To: MG-ED-DV@MAELSTROM.STJOHNS.EDU
> Subject: Re: What is first: "TQM program" or "ISO9000 process"
> Date: 19 March 1999 16:15
>
> Ron
> thanks for that
> I suspect that for many organisations a do-it-yourself assessment at the
> start would give them the confidence to start to plan their quality
> programme, and so that would be useful. Jorge will make his own
judgement
> of what is right for his company - but I will say for myself that as a
> one-person company I am seriously considering doing a self assessment to
> help me think about strengths/weaknesses/next steps so the do-it-yourself
> package sounds like a good next step for me
>
> thanks
>
> Isabel
>
>
> Message text written by Management Education and Development Discussion
> >
> Isabel
>
> I would agree with the use of a Business Excellence assessment (as a
> Business Excellence Assessor I would say that) but be aware, if you are
not
> already, that it does involve putting together a fairly comprehensive
> report if you are to seek external assessment. However the British
Quality
> Foundation do have a "do it yourself" computer package that makes a good
> start .. but it does not provide the independent view.
>
> Regards
>
> Ron<