Discussion: View Thread

On Fri, 19 Mar 1999 Isabel Evans wrote Re: What is first: "TQM program" or
"ISO9000 process"
>
[...]but I will say for myself that as a
>one-person company I am seriously considering doing a self assessment to
>help me think about strengths/weaknesses/next steps so the do-it-yourself=
>
>package sounds like a good next step for me

Mirror, mirror on the wall ---

Anecdotal evidence from the CMM experience shows that self assessments
award themselves almost two levels higher than do "independent" assessments
of the same "organization."

Jack Ring, 32712 N. 70th St., Snottsdale, AZ 85262-7143
602-488-4615, Cell) 602.369.4615, Fax)602-488-4616
Work like you don't need the money. Love like you've never been hurt.
Dance like nobody's watching.

From: Jack Ring <jring@AMUG.ORG>
wrote (snip)

Anecdotal evidence from the CMM experience shows that self assessments
award themselves almost two levels higher than do "independent"
assessments
of the same "organization."

Wow!!! Very interesting observation!!!! I would have said just the
opposite. Most folks tend to beat up on themselves more than the
assessors.

Perhaps I am listening to a different "anecdoter" than you? :-)

C.W. Russ Russo, Author
ISO 9000 and Malcolm Baldrige in Training and Education
Charro Publishers, Inc. 1995

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Sun, 21 Mar 1999 09:09:56 -0600
>From: "C.W. Russ Russo" <charropubs@JUNO.COM>
>Subject: Re: Self-assessments
>
>From: Jack Ring <jring@AMUG.ORG>
>wrote (snip)
>
>Anecdotal evidence from the CMM experience shows that self assessments
>award themselves almost two levels higher than do "independent"
>assessments
>of the same "organization."
>
>Wow!!! Very interesting observation!!!! I would have said just the
>opposite. Most folks tend to beat up on themselves more than the
>assessors.
>
>Perhaps I am listening to a different "anecdoter" than you? :-)

C.W.,
Yes, isn't it interesting.

In most other scenarios, individuals and even workgroups, tend to be harder
on themselves than an outside agent would be.

I guess this is another testimony to the difference between judging your
contribution (in which you may be harsh) and judging how "cute" you are (in
which case you tend to be lenient).

I think your observation is another witness to the proposition that the CMM
scale has little to do with achievement and lots to do with being "in the
club."

It seems to me that the SEI and the federal government have spent over $50
million re-discovering the Hawthorne Effect.

Jack Ring, 32712 N. 70th St., Snottsdale, AZ 85262-7143
602-488-4615, Cell) 602.369.4615, Fax)602-488-4616
Work like you don't need the money. Love like you've never been hurt.
Dance like nobody's watching.