from: Chris Snow <
c.seow@uel.ac.uk>
East London Business School, University of East London
Call for Papers: "Managing Quality in e-Operations"
For Inclusion in the Special Issue of The TQM Magazine
The allure of e-commerce has primarily been in its ability to
increase the sales volume of a company. While there have been many
success stories surrounding online ordering of goods and services,
the full promise of real-time, as-it-happens order fulfilment has not
been widely achieved. On the surface, e-commerce seems solely driven
by technology, but achieving business success on the Internet is a
cross-functional involving all departments and personnel. As the
quality movement begins and ends with customer satisfaction in
products and services, e-businesses should deliver value and quality
to their customers. Managing continuous improvements in operations'
processes therefore will continue to drive best practices for e-
businesses. Continuous process management is the cornerstone that
ensures not only key processes to order fulfilment are effectively
managed and continuously improved, but also perpetuate a culture of a
successful buyer-supplier relationship based on velocity and
visibility.
Papers are sought to explore the redefining of managing continuous
improvement in operations management theory and practice as it
relates to a vast range of businesses, industries or technologies
associated with the e-business era. Papers that are conceptual or
empirical, descriptive or prescriptive, and case-study-based or
industry-wide-based are welcome. Contributed papers may deal with,
but are not limited to:
* Capacity Planning
* Continuous Improvement
* Customer Relationship Management
* Enterprise Resource Management
* Front-to-Back-End Integration
* Order Fulfilment
* Procurement
* Product Returns Handling
* Inventory Management
* Supply-Chain Management and Partnering
This call for papers invites the submission of original manuscripts.
Authors should not submit papers previously published, or under
consideration for publication elsewhere. Articles for this call are
expected to be "academic" in terms of rigour, but "managerial" in
terms of readability and practical content. Papers are invited from
both research and practice. Prospective authors should submit three
copies of the article to the Guest Editor by 11 February 2002. Full
papers should be 4000-6000 words in length although shorter papers,
particularly from practitioner authors, will be considered. This call
for papers employs a double blind peer review process. You may find
other submission guidelines by visiting:
http://www.emeraldinsight.com/journals/tqm/notes.htm
Guest Editor for the Special Issue:
Christopher Seow
East London Business School, University of East London
Longbridge Road, Dagenham, Essex RM8 2AS
United Kingdom,
Tel: +44 (0) 20 8 223 2429 E-mail:
c.seow@uel.ac.uk
--
^^
Chris Seow (SIM/Room A2064a)
Specialist Lecturer in Operations and Quality Management
East London Business School, University of East London,
Longbridge Road, Dagenham, Essex RM8 2AS, UK
Tel:(020)8223 2429 Mobile: 07941 192927 E-mail:
c.seow@uel.ac.uk
Homepage:
http://www.uel.ac.uk/elbs/seow
Guest Editor: "Managing Quality in e-Operations:
http://www.uel.ac.uk/elbs/seow/c4p
Forums on "Quality Management" on the Internet:
http://www.uel.ac.uk/elbs/seow/quality-forums
^^