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From: Dave Goodman [mailto:goodmad@voicenet.com]

Does anyone have some thoughts or references for the following: how to
implement a cross cultural - change management program that will help reduce
resistance to an enterprise ERP level application - process change. There is
both resistance to the application and the cross cultural block. Thanks.

Dave Goodman
goodmad@voicenet.com

Howdy All,
Jack Ring offered a great quote from O.W. Holmes. So true, the simplicity
before complexity (change) is often procrastination, or lack of
involvement/denial or simply comfort with the status quo.
Dave for my 2 cents worth, and it is really only 2 cents i.e. nothing new.
In every major change I have been a part of the last 12 yrs personal and
organizational, in 3 continents there are a couple of common denominators
for those that were successful. One was involvement of those who must
change- early-on and with transparent disclosure. Second, there was a
compelling reason (crisis) for change that was made clear, and was perceived
as "compelling".

For me ERP (enterprise resource planning)- is A LOT of up front/input work
before any value is seen, people need to know why as well as how to input,
and how to get the benefits once the system is 'up'.

CHEERIO
Jack
jcerva@kcc.com