Mr. Mark James Smith wrote:
> Hello
>
> Am trying to put together a Quality Improvement Plan for work.
>
> Not exactly sure where to start.
>
> Can anyone suggest how to layout a Quality Improvement Plan. Or
> perhaps,
> show me one that they may have written.
>
> If so would love for you to email me stuff. Thank you.
>
>
myemail@ozemail.com.au
>
> Thanks
>
> Mark
1) One of the differences between Quality Improvement (QI) and ISO
9000 certification, is that the former has not yet been reduced to a
straightforward algorithm, as well as ISO. There is a different mode of
thinking. Which is one reason I am looking forward to ISO9000:2000 -
can they really get it well?
2) A Baldrige assessment sequence can give you measures for how well
you have set it up and it has succeeded. But the steps of how to do
it? For this source, that's up to you.
3) The specific steps, or sequence, starts from a number of different
places. Choice depends a great deal on what is not presently in good
shape.
3a) Everything is a system. Everything - production machines, office
operations, markets, getting along.
3b) All systems have inputs & outputs. Within specific sections,
these are connected by linkages. Just to keep things scrambled,
sometimes a linkage between input_a and output_z is adjusted by
input_b. Or output_y. Life is rough.
3c) If you can identify the outputs you care about, experts in the
subject can pinpoint possible inputs. Statistically experienced people
can specify tests to measure those linkages.
3d) The A2Q Method (tm), (see my web site, address below) can guide
an analyst through the steps. There are other problem solving
procedures that work also. Any Plan-Do-Check-Act (PDCA) sequence that
talks to you can work. The A2Q 12-Step Plan (tm) was developed
primarily for product manufacturing & development, written out for
engineers and Techs. It works on the other cases suggested in (3a) as
well. Has worked.
4) But you have to identify, at some level, the issue, the pain
point, of concern to you. Identification and selection of issues is
another analytical discussion, of course. Start _knowing_ that a
solution to a specific technical problem can be found (A2Q works
again!), then look for ones that can pay off well, with a mix of short
and long term time frames.
5) Have fun. Even how mgt leads/promotes solutions is part of a
system. See item (3).
Good luck,
Jay
--
Jay Warner
Principal Scientist
Warner Consulting, Inc.
4444 North Green Bay Road
Racine, WI 53404-1216
USA
Ph: (414) 634-9100
FAX: (414) 681-1133
email:
quality@a2q.com
web:
http://www.a2q.com
The A2Q Method (tm). What do you want to improve today?