Discussion: View Thread

Apologies for any cross posting.

OK, Gang, I need your help on a management teaching issue.

Quite unexpectedly, I find myself teaching a course titled: Quality
Management I

The students are night school, employed students at the undergraduate
level. Don't try to tell them how things are - they know full well. I
almost got my ears pinned on the question of the Quality-deadline
trade-off tonight. They want to know how things ought to be, and how to
get there.

The text is written as if the only management 'methods' were Frederick
Taylor and TQM. Seriously. I guess MBO and MBWA never happened.

I would like to give a 1 hr, maybe 2 hr, summary of the more 'popular'
or more used management methods applied in the US over the past century
or so. This would then provide some background and framework for the
TQM the book is pushing.

To do this, I need your help. I have never studied management as a
separate discipline, sorry.
I need to know some of the names, major proponents, reasons for success
and reasons for decline of each approach. The objective is for the
students to develop recognition of the terms and a thought for why each
method was superseded by another approach.

Where can I find such a summary? Has one of you some email level text
which you can share?

I thank you now for all the input you provide. The students will thank
you in absentia, so to speak.

Jay
--
Jay Warner
Principal Scientist
Warner Consulting, Inc.
4444 North Green Bay Road
Racine, WI 53404-1216
USA

Ph: (414) 634-9100
FAX: (414) 681-1133
email: quality@a2q.com
web: http://www.a2q.com

The A2Q Method (tm). What do you want to improve today?

Jay Warner asked for information on "management methods applied in the US
over the past century or so"...

Jay, here are some resources that I've found helpful:

ARTICLES
A way too short history of fads. (business and management fads) Michael S.
Malone.
Forbes April 7, 1997 v159 n7 pS72(21)

The trivialization of management. (revealing the fallacies of business
management) Frederick G. Hilmer, Lex Donaldson.
The McKinsey Quarterly Autumn 1996 i4 p26(1)

The first 30 years. Stuart Crainer.
Management Today May 1996 p43(6)

Management fads or management basics? Marty Wartenberg.
Management Review March 1996 v85 n3 p62(1)

Why management fads fizzle. Craig Dreilinger.
Business Horizons Nov-Dec 1994 v37 n6 p11(5)

A glossary of managerese. (management terms) Dawn Chipman.
Across the Board Nov-Dec 1993 v30 n9 p39(6)

Manage by fundamentals, not fads. Douglas G. Shaw, Paul K. Kaestle.
Corporate Board Nov-Dec 1993 v14 n83 p10(5)

BOOKS
The Witch Doctors, John Micklethwait & Adrian Wooldridge, 1997
The Guru Guide, Joseph boyett & Jimmie Boyett, 1998
The Ultimate Business Library, 50 Books That Shaped Management Thinking,
Stuart Crainer, 1997

URL's
http://www.btinternet.com/~p.e.simon/myweb/index.htm
http://www.mapnp.org/library/
http://www.brint.com/interest.html

Good luck--hope this helps.
Gordon Gregory
Gregory Associates
Overland Park, Kansas
www.gregoryassociates.com

In response to:
---------------------------
Date: Mon, 30 Aug 1999 21:46:27 -0500
From: Jay Warner <a2q@EXECPC.COM>
Subject: Technical/Management Review/History Question

Apologies for any cross posting.

OK, Gang, I need your help on a management teaching issue.

Quite unexpectedly, I find myself teaching a course titled: Quality
Management
----------------------------
Jay I am teaching a class in Organization Theory and doing a session on
different approaches to ORg. Theory. The idea is to contrast two types fo
Guru theory (consultants and Exec. Ed) --- where I place TQM (See Imai's
Kaizen book in chart I will provide you) -- these are compared with
skeptical and affirmative books on critical theory and postmod
management/OT. I have the chart ready now and the book list will be up
shortly. This 2 by 2 may help in giving a field map (as seen by me). The MBA
sits at the center of this grid. I use it also to get across the fact that
while MBAs and professional managers want simple theory and stuff that does
not really question status quo, I as a Ph.D. am more likely to make it
comlicated and disrupt what I see as status quo stuff.
Hope you find it useful

Check Home page http://cbae.nmsu.edu/~dboje/ Then click on Teaching Materials
and then on the Map of OT links.

thanks

David

Jay:

TQM is done a million different ways, with different results. There are so
many factors that influence its success in combination including corporate
vision, culture, values, peoples� expectations, reward structure, process
focus, etc. Added to the confusion is the fact that many organizations are
doing TQM but calling it something else. For example, many learning
organization initiatives look an awful lot like TQM. We use one of the
techniques popularized by Peter Senge in his book The Fifth Discipline to
model the specific issues involved for a specific company. Systems Thinking
is a wonderful technique for ensuring that you are solving all the problems,
not just the obvious one. It allows you to manage the complexity of TQM. I
recommend you check out the resources available at www.pegasus.com but I�d
be happy to send you a brief white paper on ST that I�ve written if you�d
like.

Lou Russell, President
Russell Martin & Associates
www.russellmartin.com