Steve Harper asked three questions of the list ( what can external people
(consultants) do to help organizations prepare for and absorb change? What
types of education and training can future managers (both technical and
non-technical) be provided that would help in this process? and Is
there/should there be a role for "change management" consultants (OD?) in
technical consulting organizations?
One quick solution would be to join American Society for Training &
Development (ASTD), which is actually quite international, with members from
150 countries. Visit
http://www.astd.org and check out some of the terrific resources that they
will make available to you on all three topics that you have raised. In
addition to books and materials, T&D magazine has in-depth articles and T&D
Extra, via Email, is a great cutting edge resource with bytes of free
information.
Prof. John L. Naman
Katz Graduate School of Business
University of Pittsburgh