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Mission Statement

  • 1.  Mission Statement

    Posted 01-18-2000 17:09
    Hello all,

    Can anyone provide any advice on writing a Mission Statement. I am currently working on a project that requires me to advise on the writing of; unfortunately I need someone to advise me!

    Many thanks in advance
    Mark G


  • 2.  Mission Statement

    Posted 01-18-2000 18:33
    Mark:

    I am confident that you will receive a great deal of free advice regarding
    your request. Ordinarily, I charge for mine. However, your situation
    sounds interesting so I'll work for free, too (for a while). If you'd like
    to pursue the matter, please respond to the following questions:

    For whom or what is the mission statement to be developed? (A
    company, a unit within one, what?)

    What are the expectations regarding the benefits of having a
    mission statement? (Is this a nominal requirement to be satisfied or is
    something genuinely expected to happen as a result of having one?)

    How did you get in to such a situation?

    What are the payoffs to you and others of succeeding? What are
    the penalties of failure?



    At 10:09 PM 01/18/2000 +0000, you wrote:
    >Hello all,
    >
    >Can anyone provide any advice on writing a Mission Statement. I am
    >currently working on a project that requires me to advise on the writing
    >of; unfortunately I need someone to advise me!
    >
    >Many thanks in advance
    >Mark G

    Fred Nickols
    The Distance Consulting Company
    "Assistance at A Distance"
    http://home.att.net/~nickols/distance.htm
    nickols@worldnet.att.net
    (609) 490-0095


  • 3.  Mission Statement

    Posted 01-18-2000 19:35
    It is difficult to advise without some information regarding your situation
    and the intent of the exercise. However, having facilitated mission and
    values development processes for several years, there are some basic elements
    that cross situations.

    1. If the purpose of the exercise is to simply get a document written to
    post in the lobby - don't waste your time or theirs. The reason for
    generating a new or refined mission statement must be a genuine committment
    to examine or reexamine and recommit the purpose and values of the work group
    or organization.

    2. Start by brainstorming what the group/org does - products and services
    (both internal and external). Also look at impacts both internal and
    external. Some groups primarily function to meet the needs of an internal
    customer base while others meet the needs of the external customer - most
    business units do both.

    3. Have the group identify anything they would like to accomplish besides
    what they do now. Talk about what they do really well. Talk about how they
    know when they/ve done it well and how they know when they've come up short.
    What gives them energy, brings them to work everyday?

    4. Now start asking them why they do what they do. I work in health care
    and did this for a medical records department. We generated a lengthy list
    of reasons why medical records are important based on how they are used or
    should be used. This spanned a range from patient care to billing and
    reimbursement to legal protection. Ultimately, they chose a mission
    statement of "creating a learning environment" in which they saw themselves
    as keepers and enhancers of the most critical information in the hospital
    (clinical, demographic and financial) - information that had to be used well
    in order for the facility to provide increasingly higher quality and more
    cost effective patient care. They realized they were the critical link in
    the TQM system for everything from direct patient care, to medical research
    and education, to community health and prevention and to the fiscal and
    administrative health of the facility.

    This was a major leap in perspective for employees frequently referred to as
    file clerks and altered the entire culture of the department. That should be
    your mission as you facilitate a mission development process. Get to the
    core of why they do what they do and how best to frame that in a way that
    directs, energizes and suggests the necessary values to accomplish that goal.

    Good luck.

    Deb BW


  • 4.  Mission Statement

    Posted 01-18-2000 19:37
    Keep it short and simple. Focus on global objectives.
    Don't do what the Social Security Department did on their
    first try. It was over 45 pages long.

    Jim Dobbins



    Mark A Goodwin FInstSMM wrote:
    >
    > Hello all,
    >
    > Can anyone provide any advice on writing a Mission Statement. I am currently working on a project that requires me to advise on the writing of; unfortunately I need someone to advise me!
    >
    > Many thanks in advance
    > Mark G

    --
    James H. Dobbins, Ph.D.
    Critical Success Factors 4U
    157 Autumn Drive South
    Stafford, VA 22554
    540-752-1123
    http://sites.netscape.net/jdobbins/csf4u


  • 5.  Mission Statement

    Posted 01-18-2000 20:59
    In a message dated 1/18/00 5:17:19 PM Eastern Standard Time,
    markgo@GLOBALNET.CO.UK writes:

    > Can anyone provide any advice on writing a Mission Statement. I am
    currently
    > working on a project that requires me to advise on the writing of;
    > unfortunately I need someone to advise me!
    >


    Keep it short and direct. Keep processes out of it and focus on the what,
    not the whys and wherefores.

    Some of best mission statements come from advertising, for in communicating
    with customers, they also communicate with employees. Examples include
    United's "Fly the friendly skies" (they aren't, but that's beside the point);
    Avis's "We try harder" (they did); and Dupont's "Better things for better
    living" (they dropped the "through chemistry").

    One of the best I've seen came from the old HRD department at my previous
    job. After several false starts with long, windy expositions, we settled on
    "Working with departments to develop employees."

    Hope this helps.


  • 6.  Mission Statement

    Posted 01-19-2000 00:43
    Mark, Keep it short and focused. A mission statement should really reflect
    what your company is all about and it's not usually about a product but more
    about excellence in whatever the company does. Best ones I've seen are no
    more than three succinct statements.

    You might want to test them on your listserv, or at least get a few people
    to look at them for you.


    >From: Mark A Goodwin FInstSMM <markgo@GLOBALNET.CO.UK>
    >Reply-To: Management Education and Development Discussion
    ><MG-ED-DV@MAELSTROM.STJOHNS.EDU>
    >To: MG-ED-DV@MAELSTROM.STJOHNS.EDU
    >Subject: Mission Statement
    >Date: Tue, 18 Jan 2000 22:09:18 -0000
    >
    >Hello all,
    >
    >Can anyone provide any advice on writing a Mission Statement. I am
    >currently working on a project that requires me to advise on the writing
    >of; unfortunately I need someone to advise me!
    >
    >Many thanks in advance
    >Mark G

    ______________________________________________________
    Get Your Private, Free Email at http://www.hotmail.com


  • 7.  Mission Statement

    Posted 01-19-2000 08:21
    Check out http://www.teamtrac.com/mission.htm for a simple 2 page set of
    instructions on drafting a mission statement.

    Abe Schoenewolf
    Manager, Process Improvement
    Canadian National Rail
    schoenew.cn.ca


  • 8.  Mission Statement

    Posted 01-19-2000 09:31
    Congratulations, and thanks for sharing what sounds like a truly
    creative outcome. I too am in healthcare (academic medical center), and
    I have never heard anyone refer to a medical records section with such
    pride and encouragement. Everyone needs that kind of respect shown them
    no matter what their position or task. Sounds like you helped them see
    their place and contribution in the larger universe. If there is more
    to your story, I'd appreciate hearing it.
    Bob

    Deb Bennett-Woods wrote:
    >
    ><snip>
    > 4. Now start asking them why they do what they do. I work in health care
    > and did this for a medical records department. We generated a lengthy list
    > of reasons why medical records are important based on how they are used or
    > should be used. This spanned a range from patient care to billing and
    > reimbursement to legal protection. Ultimately, they chose a mission
    > statement of "creating a learning environment" in which they saw themselves
    > as keepers and enhancers of the most critical information in the hospital
    > (clinical, demographic and financial) - information that had to be used well
    > in order for the facility to provide increasingly higher quality and more
    > cost effective patient care. They realized they were the critical link in
    > the TQM system for everything from direct patient care, to medical research
    > and education, to community health and prevention and to the fiscal and
    > administrative health of the facility.
    >
    > This was a major leap in perspective for employees frequently referred to as
    > file clerks and altered the entire culture of the department. That should be
    > your mission as you facilitate a mission development process. Get to the
    > core of why they do what they do and how best to frame that in a way that
    > directs, energizes and suggests the necessary values to accomplish that goal.
    >
    > Good luck.
    >
    > Deb BW


  • 9.  Mission Statement

    Posted 01-19-2000 09:43
    I have found the terms "mision" along with vison, purpose, slogan, strategy,
    etc. to be used quite differently by different organizations and different
    people within organizatons. Basically, these terms refer to a hierarchy of
    concepts from the most general and future oriented to the more specific and
    current oriented. From my perspective, it doesn't matter much which words
    are used to label the concepts, but it is critical that people agree on the
    definition and understand what level they are working on. Consequently, I
    believe that it will be important to clarify with the group what is meant by
    Mission.



    Luke Novelli, Jr., Ph.D.
    Principal & Chief of Intellectual Capital
    Innovation Resources Group
    2618 Battleground Avenue, Suite 307
    Greensboro, NC 27408
    Phone & Fax 336-218-0093



  • 10.  Mission Statement

    Posted 01-19-2000 15:52
    One of the best mission statements I ever herd was for Pepsi, it was short and
    direct. There mission statement was "Beat Coke"
    Elena
    ------------------------------------------------------------------------

    Frank Bell wrote:

    > In a message dated 1/18/00 5:17:19 PM Eastern Standard Time,
    > markgo@GLOBALNET.CO.UK writes:
    >
    > > Can anyone provide any advice on writing a Mission Statement. I am
    > currently
    > > working on a project that requires me to advise on the writing of;
    > > unfortunately I need someone to advise me!


  • 11.  Mission Statement

    Posted 01-19-2000 17:01
    I agree. There are a lot of confussion about mission, mission statement,
    vision, corporate philoshopy, values, obejctives, goals, strategic planning.

    In order to discuss make a reference frame will be very importantg
    Cesar Diaz Guevara
    Corporacion 3D Cia. Ltda.
    Direccion: 6 de Diciembre 5247 y El Telegrafo
    Telfs: 253494 / 253474 / 253519 /460032
    email: c.diaz@uio.satnet.net
    Quito - Ecuador

    CONSULTORIA EN DESARROLLO ORGANIZACIONAL
    ----- Original Message -----
    From: Luke Novelli <novelli@MINDSPRING.COM>
    To: <MG-ED-DV@MAELSTROM.STJOHNS.EDU>
    Sent: Wednesday, January 19, 2000 9:42 AM
    Subject: Re: Mission Statement


    > I have found the terms "mision" along with vison, purpose, slogan,
    strategy,
    > etc. to be used quite differently by different organizations and different
    > people within organizatons. Basically, these terms refer to a hierarchy
    of
    > concepts from the most general and future oriented to the more specific
    and
    > current oriented. From my perspective, it doesn't matter much which words
    > are used to label the concepts, but it is critical that people agree on
    the
    > definition and understand what level they are working on. Consequently, I
    > believe that it will be important to clarify with the group what is meant
    by
    > Mission.
    >
    >
    >
    > Luke Novelli, Jr., Ph.D.
    > Principal & Chief of Intellectual Capital
    > Innovation Resources Group
    > 2618 Battleground Avenue, Suite 307
    > Greensboro, NC 27408
    > Phone & Fax 336-218-0093
    >
    > -
    >


  • 12.  Mission Statement

    Posted 01-19-2000 18:14
    Dear All

    Many thanks for all of those who took their valuable time to consider my query.

    I will report back on my outcomes!! I promise not to give any bad advice! ( just for a change) LOL :-)


  • 13.  Mission Statement

    Posted 01-19-2000 20:53
    In a message dated 1/19/00 4:05:31 PM Eastern Standard Time,
    clarkel@DTEENERGY.COM writes:

    > One of the best mission statements I ever herd was for Pepsi, it was short
    > and
    > direct. There mission statement was "Beat Coke"

    I guess this illustrates that you need more than a mission statement . . . .


  • 14.  Mission Statement

    Posted 01-19-2000 23:56
    While I agree with the writers who are emphasizing short, I would also
    caution against ad slogans. A good mission statement is short enough to
    remember but it also needs to provide direction and inspiration. That speaks
    more to the environment in which the statement is developed than the process.
    Is the organization genuinely interested in developing a vision and culture
    that is mission driven or are they looking for a catchy phrase that can
    excuse them from meaningful and engaged leadership? No mission development
    process works particularly well when the intent is not really to define a
    mission and use it to improve performance and outcome for all stakeholders.

    Deb BW


  • 15.  Mission Statement

    Posted 01-20-2000 07:43
    Mark,

    Two of the best articles (my opinion!) on this topic are:

    Lipton, Mark 1996 "Demystifying the Development of an Organizational Vision" Sloan Management Review Summer Issue, pp. 83-92.

    Collins & Porras 1996 "Building Your Company's Vision" Harvard Business Review Sept.-Oct. Issue pp. 65-77.

    >> Mark A Goodwin FInstSMM <markgo@GLOBALNET.CO.UK> 01/18 6:09 pm >>>
    Hello all,

    Can anyone provide any advice on writing a Mission Statement. I am currently working on a project that requires me to advise on the writing of; unfortunately I need someone to advise me!

    Many thanks in advance
    Mark G

    Judith Holton
    Strategic Planning & Development
    Holland College
    140 Weymouth Street
    Charlottetown, PE C1A 8N9
    Tel. 902 566 9607
    Fax 902 566 9549
    Email jholton@ccgw.cc.hollandc.pe.ca


  • 16.  Mission Statement

    Posted 01-20-2000 08:36
    RE: Mission Statements,
    I unfortunately picked up only the last three pieces of the thread on this
    topic and was humbled to see a reference to my article in Sloan Management
    Revew by Mark Goodwin. Thanks.
    The feedback I've received from this piece, which is based on research I
    conducted to determine whether a vision really had any impact or whether
    it was just another management magic bullet, has been just short of
    overwhelming. I also present a model for developing a vision that works
    and CEOs from an extraordinary range of organizations have commented to me
    since the publication that it helped them figure this devil out. More
    important to this readership, I've found it a great model for facilitating
    a group of senior managers. Please feel free to develop a powerpoint slide
    to 1) make the case that vision matters 2) acknowledge how most managers
    have a natural aversion to working with vision, and 3) present the model
    with questions that will jump-start the process. All this is in the
    article.
    Sorry, you'll have to deal with Sloan for a reprint; they own it.
    Email direct if I can help (lipton@newschool.edu)
    Mark Lipton




    Message text written by Management Education and Development Discussion
    >Mark,

    Two of the best articles (my opinion!) on this topic are:

    Lipton, Mark 1996 "Demystifying the Development of an Organizational
    Vision" Sloan Management Review Summer Issue, pp. 83-92.

    Collins & Porras 1996 "Building Your Company's Vision" Harvard Business
    Review Sept.-Oct. Issue pp. 65-77.

    >> Mark A Goodwin FInstSMM <markgo@GLOBALNET.CO.UK> 01/18 6:09 pm >>>
    Hello all,

    Can anyone provide any advice on writing a Mission Statement. I am
    currently working on a project that requires me to advise on the writing
    of; unfortunately I need someone to advise me!

    Many thanks in advance
    Mark G<


  • 17.  Mission Statement

    Posted 01-20-2000 18:30
    Dear Deb

    Many thanks for your most constructive comments they made a difference to my
    thinking, which was what I was looking for.

    I will keep you posted of any success

    Regards

    Mark Goodwin
    UK
    ----- Original Message -----
    From: Deb Bennett-Woods <DebBWoods@AOL.COM>
    To: <MG-ED-DV@MAELSTROM.STJOHNS.EDU>
    Sent: 20 January, 2000 4:56 AM
    Subject: Re: Mission Statement


    While I agree with the writers who are emphasizing short, I would also
    caution against ad slogans. A good mission statement is short enough to
    remember but it also needs to provide direction and inspiration. That
    speaks
    more to the environment in which the statement is developed than the
    process.
    Is the organization genuinely interested in developing a vision and culture
    that is mission driven or are they looking for a catchy phrase that can
    excuse them from meaningful and engaged leadership? No mission development
    process works particularly well when the intent is not really to define a
    mission and use it to improve performance and outcome for all stakeholders.

    Deb BW


  • 18.  Mission Statement

    Posted 01-21-2000 12:13
    Mark G.
    I will resist the temptation to regale you with my view and simply suggest
    the article in HBR M-J '92, pg 52, Vision. It is a reflection by someone
    who had experienced good vision followed by bad vision and was looking
    forward to the effects of an improved vision. At the risk of deflecting
    you from reading the whole article excerpts are:
    ======================================================
    Vision at Mentor Graphics started out "Build things people will
    buy." It clearly identified what RESULTS were wanted. It worked.
    As MG grew and the industry developed the vision statement was
    changed to "beat [competitor X]." This really focused everyone's energy
    and MG beat [X]. But it also lead to tunnel vision. After MG beat [X},
    there was nothing to do.
    The vision was changed to "be the best." While challenging, it
    focused on what MG is to be rather than what MG is to do (for our
    customers). It did not provide enough meaning. Combined with the growth
    pains it was an inadequate integrator.
    MG has adopted the original vision -- "Build things that people
    will buy." It is too early to confirm, but it seems to be working, again.

    Lesson Learned:
    There are explicit rules and tacit rules. Learning tacit rules is a
    process of socialization. Also, it involves internalization of learned
    explicit rules. Tacit rules lead to new explicit rules by metaphor,
    analogy, or models. This is helped by common cognitive ground and by
    competing (burnishing) teams who try to articulate the explicit rules.

    Visions should be open ended -- permitting a variety of interpretations.
    An effective vision statement answers, in the fewest possible words:
    What are we trying to learn?
    What do we need to know?
    Where should we be going
    Who are we?
    ======================================================


    Conversely, mission statements are specific, crisp statements of your
    reason for being and are best expressed from the beneficiary viewpoint.

    On 1/18/00, Mark A Goodwin wrote:
    >Hello all,
    >
    >Can anyone provide any advice on writing a Mission Statement. I am
    >currently working on a project that requires me to advise on the writing
    >of; unfortunately I need someone to advise me!
    >
    >Many thanks in advance
    >Mark G

    Jack Ring
    Innovation Management
    32712 N. 70th St., Snottsdale, AZ 85262-7143
    Office) 480-488-4615, Cell) 602.369.4615, Fax) 480-488-4616
    "The Good Lord has so created Man that everyone can make every conceivable
    mistake on his own. Don't ever try to learn from other people's mistakes.
    Learn what other people do right." --Martin Buber


  • 19.  Mission Statement

    Posted 01-24-2000 10:23
    I have found the book The Path by Laurie Beth Jones to be a helpful way to
    lead a group to a common mission statement. She also has a workbook that it
    useful to lead a group with. Basically, the process involves choosing three
    verbs and one noun, for example, "We ignite, affirm and sustain learning."

    Lou Russell
    President, Russell Martin & Associates
    www.russellmartin.com
    Improving planning, process and performance


  • 20.  Mission Statement

    Posted 01-24-2000 10:51
    I haven't seen every message on this topic on this list and someone might
    have already recommended the following excellent books on Mission
    Statements. If not, here they are:

    Patricia Jones & Larry Kahaner (1995): Say It & Live It: 50 Corporte
    Mission Statements That Hit the Mark (Doubleday Books)

    Jeffrey Abrahams (1999): The Mission Statement Book: 301 Corporate Mission
    Statements from America's Top Companies (Ten Speed Press)

    www.amazon.com has several titles on this topic.

    Vinod Jain


    At 10:22 AM 1/24/00 -0500, you wrote:
    >I have found the book The Path by Laurie Beth Jones to be a helpful way to
    >lead a group to a common mission statement. She also has a workbook that it
    >useful to lead a group with. Basically, the process involves choosing three
    >verbs and one noun, for example, "We ignite, affirm and sustain learning."
    >
    >Lou Russell
    >President, Russell Martin & Associates
    >www.russellmartin.com
    >Improving planning, process and performance


    Vinod K. Jain, Ph.D.
    Director, International Business Programs
    College of Business Administration
    Bowling Green State University
    Bowling Green, OH 43403
    Tel: (419) 372-9649
    Fax: (419) 372-2875