Colleagues, I am slightly amused as well as irritated by
the late uproar over sending long attachments to the list.
Can I suggest looking at it in terms of products and customers.
In sending a message out you are seeking readers,
information customers if you will.
The advertised range of products includes receiving the
message as part of a digest, all the messages for a day
in one file instead of each one separately.
If you attach something to your message that attachment
gets put in the digest and distributed whether the
customer wants it or not. Large attachments make the
product unusable for such people.
In running an e-business you re quite entitled to say that
people who dont have a certain technical capability cannot
access your offerings. However if you advertise one service
and make it unusable to customers you might well receive some
lively comments.
Are there wider issues we can discuss arising from this
unfortunate incident?
Edis Bevan
Open University Business School
(and yes I get the mg-ed-dv as a digest. It often arrives
at my mailer as a file attached to a mail message for reasons
of length, which is fine no trouble. However any attached messages
to teh oeriginal mail messges, if .pdf or other files however the reader
and anyway get presented as ascii gibberish in the middle of
readable text.)