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  • 1.  Deming

    Posted 12-25-1999 20:08
    FYI,
    The first published book on using TQM in higher education is titled >Using
    Deming to Improve the Quality of Colleges and Universities< It's easy reading
    and gives case studies.

    Just a note to let you know.

    Good Luck,
    Bob
    TQM1BOB@AOL.COM