[[[Apologies if this message has already been posted. I received a notice
that it did not get posted because it was a duplication. However I had
sent only one. Jack]]]
Although I agree that a healthy management diet should consist of more than
TQM and although I am not a TQM afficianado, I I think the statements about
what TQM cannot do should be reconsidered.
TQM is a process, an algorithm, and can be applied at any level of
abstraction one chooses.
The TQM process can be just as valuable at the "align with context" level
of an enterprise as at the "orchestrate" level as at the "get it done"
level.
The limitation in the TQM lens is not in the algorithm but in the person
who wears it.
The same can be said of Theory of Constraints.
Happy holidays.
On Thu, 23 Dec 1999 "John L. Naman" wrote Re: TQM Myopia
[...]
>I never said that nor do I mean that TQM is not valuable. I said that it was
>necessary, but not sufficient. If TQM is milk, you still need other food in
>your diet to be healthy.
[...]
>TQM does not directly address responding to competitive change, [..] resource
>dependence,
[...]
executives (not operational managers) must
>address is: what are we going to start doing new tomorrow morning that will
>ensure the success of the organization in the future? [...]
Using a TQM lens alone will certainly distort the answer.
Jack Ring, 32712 N. 70th St., Snottsdale, AZ 85262-7143
480-488-4615, Cell) 602.369.4615,
Jack Ring, 32712 N. 70th St., Snottsdale, AZ 85262-7143
480-488-4615, Cell) 602.369.4615,