From: Conna Condon [mailto:
gandolf@cyberverse.com]
Thanks, Jack
I appreciate and will follow up on the Phil Crosby and Crosby Quality
College information.
SEI and CMM are standards which are included in contractual requirements
for maintaining quality in some major corporations that I am aware of.
They are included in some government work. So, whether they have ever
or will ever be empirically proven matters not one dot to an Executive's
requirement to comply with them and to understand the advantages and
disadvantages of them.
That being said, I just finished a consulting project with a major
corporation that has used SEI CMM for its applications development
group, but they accepted a contract which required ISO9000. So, the
poor applications types all had to take their work done to SEI standards
and reformat to ISO9000 compliance (per the way this corporation chose
to do ISO9000). For them this meant downgrading the quality of their
SEI since they had achieved level 3 and ISO required less.
I realize that is anecdotal. However, having worked with both
standards, I'd follow SEI CMM as the more stringent model ... as a
practitioner vs. a researcher.
Conna Condon
DBA Candidate
Process Consultant