From: Romie Littrell [mailto:
littrellaom@yahoo.co.nz]
A good service industry simulation is the Cornell
Hotel and Restaurant Management Simulation. It covers
management, marketing, HR management, labour problems,
etc. It uses a hotel catering department so most
managers are at least familiar as users. Also works
with upper-level students in hospitality programmes.
Non-hospitality students would require preparatory
lectures and more extensive debriefing, see:
http://charms99.tripod.com/
=====
Prof. Romie F. Littrell, Ph.D.
Facutly of Business
Auckland University of Technology
Private Bag 1020
Auckland 1020, New Zealand
Fax (64) 9 - 917 -9629
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