"They've gone from technological leadership to becoming ossified and
complacent and becoming a follower," said Charles W. L. Hill, a professor of
management at the University of Washington Business School in Seattle.
<http://www.washingtonpost.com/wp-dyn/articles/A42011-2003Dec6.html>
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Charles Wankel
Mg-Ed-Dv List Director
RMED series co-editor: http://management-education.net/