Discussion: View Thread

  • 1.  Help with a failing memory

    Posted 09-30-2004 09:48
    Sorry to pose such an inane request but I can't recall the name or location
    of something I read recently and I'm hoping someone on this list might have
    a much better memory.

    I read something about strategy; specifically, about keeping your strategy
    close to your vest so that competitors don't get wind of what you're up to
    until it's too late for them to either counter or copy. The case in point
    was the paper industry and I believe a manufacturer shifted from
    high-volume, low-margin products to specialty papers with much higher
    margins and left the low-margin business to his competitors. The case
    involved, also, a new CEO who took a look at the business and discovered
    this high-margin business waiting to be tapped.

    Ring a bell with anyone?

    Regards,

    Fred Nickols, CPT
    Distance Consulting
    "Assistance at a Distance"
    nickols@att.net
    www.nickols.us


  • 2.  Help with a failing memory

    Posted 09-30-2004 10:02
    P.S.

    I also recall mention being made of misdirection, that is, leading the
    competitors to believe the company in question was up to something other
    than what it was up to.

    Regards,

    Fred Nickols, CPT
    Distance Consulting
    "Assistance at a Distance"
    nickols@att.net
    www.nickols.us


    > -----Original Message-----
    > From: Management Education and Development Discussion
    > [mailto:MG-ED-DV@MAELSTROM.STJOHNS.EDU]On Behalf Of Fred Nickols
    > Sent: Thursday, September 30, 2004 9:48 AM
    > To: MG-ED-DV@MAELSTROM.STJOHNS.EDU
    > Subject: Help with a failing memory
    >
    >
    > Sorry to pose such an inane request but I can't recall the name
    > or location
    > of something I read recently and I'm hoping someone on this list
    > might have
    > a much better memory.
    >
    > I read something about strategy; specifically, about keeping your strategy
    > close to your vest so that competitors don't get wind of what you're up to
    > until it's too late for them to either counter or copy. The case in point
    > was the paper industry and I believe a manufacturer shifted from
    > high-volume, low-margin products to specialty papers with much higher
    > margins and left the low-margin business to his competitors. The case
    > involved, also, a new CEO who took a look at the business and discovered
    > this high-margin business waiting to be tapped.
    >
    > Ring a bell with anyone?
    >
    > Regards,
    >
    > Fred Nickols, CPT
    > Distance Consulting
    > "Assistance at a Distance"
    > nickols@att.net
    > www.nickols.us


  • 3.  Help with a failing memory [Deceiving the Competition: Wausau Papers' "Hard Ball"]

    Posted 09-30-2004 10:41
    EXCERPT from: Stalk, Jr., George, Lachenauer, Rob, "Hard Ball," Harvard
    Business Review, Apr2004, Vol. 82, Issue 4.

    Deceive the competition. Do you have a great strategy but worry that you
    lack the time to get it in place before competitors can blunt or otherwise
    resist it? Hardball players will mislead rivals to buy time--or to gain any
    other kind of competitive advantage.

    Think of the "fake" that is a fundamental--and legal-tactic in any number of
    sports: the head fake in basketball, the fake handoff in football, a
    pitcher's fake pickoff throw in baseball. The aim of all these feints is the
    same: getting your rival to set up or move in a way that puts him off
    balance and reduces his ability to meet your attack.

    Similar moves occur in business, although no one says much about them. The
    high-technology industry has employed fakes for years--for example, to
    attract potential customers and distract competitors, a software company
    will announce "vaporware" that isn't ready for prime time. In the auto
    industry, prototypes are sometimes doctored up to throw off the competition.

    Pushing this tactic too far--beyond the caution zone--could spell trouble,
    especially if it deceives investors as well as competitors. But certain
    types of fakes, particularly those that distort rivals' understanding of
    what you're up to, represent a key hardball strategy.

    Wausau Papers was a poorly performing manufacturer of uncoated paper, with
    outdated machines and high production costs. When a new president of the
    company learned that Wausau had an unusually large share of business in
    Chicago, he began asking questions. It turned out that Wausau's share was
    high there because, with a factory nearby, it could service its distributor
    daily. This became the foundation for a new strategy: Wausau would offer
    next-day service to its distributors in the major mid-western cities and
    encourage them to order small quantities, some with custom specifications.

    Wausau's customers responded enthusiastically to this offering of better
    service and greater choice. Frustration over long and unreliable lead times,
    poor service, and limited choice from traditional suppliers was so high that
    distributors eagerly switched to Wausau, even if they had to pay a premium
    price. Indeed, some ordered Wausau's traditional commodity products along
    with its new customized ones because of its speedy service.

    Wausau had to move fast to lock up its customers before competitors caught
    on and copied the strategy. To buy time, the company decided to try a little
    sleight of hand. Wausau was helped by the traditional mind-set of the
    industry. Its competitors, used to keeping their prices down by producing
    standard products in large quantities on very fast machines, were initially
    confused by customers' willingness to pay a premium for significantly better
    service and choice.

    Wausau needed to prolong this confusion so that rivals would take no
    action--or the wrong action--while the company executed its new strategy. So
    Wausau executives told the trade press that the company had been able to
    speed deliveries by holding large inventories of finished goods and by
    working longer hours--both of which were true. But the company didn't signal
    that it had also undertaken a major shift in strategy and operations. As
    Wausau hoped, competitors for the most part chose to ignore Wausau's moves.

    In addition to this active deception, the company employed passive
    deception, allowing competitors to think that they were continuing to win
    against their historically weak rival. Although Wausau rapidly captured the
    business of service-sensitive distributors that needed high-margin specialty
    products, many of those distributors continued buying competitively priced
    commodity products from less service-oriented suppliers. The suppliers saw
    this new segmentation as entirely acceptable; why would they want to
    undermine their own performance by introducing costly small production runs?

    Furthermore, to meet the demand of customers who wanted to continue buying
    its commodity products, Wausau began buying commodity papers in rolls from
    its competitors, cutting and repackaging them as part of its overall
    offering--which delighted the competitors. Wausau thus reduced its
    production of commodity papers and boosted its rivals' reliance on those
    low-margin products.

    Cybercollegially,
    Charlie Wankel

    -----Original Message-----
    From: Management Education and Development Discussion
    [mailto:MG-ED-DV@MAELSTROM.STJOHNS.EDU] On Behalf Of Fred Nickols
    Sent: Thursday, September 30, 2004 10:02 AM
    To: MG-ED-DV@MAELSTROM.STJOHNS.EDU
    Subject: Re: Help with a failing memory

    P.S.

    I also recall mention being made of misdirection, that is, leading the
    competitors to believe the company in question was up to something other
    than what it was up to.

    Regards,

    Fred Nickols, CPT
    Distance Consulting
    "Assistance at a Distance"
    nickols@att.net
    www.nickols.us


    > -----Original Message-----
    > From: Management Education and Development Discussion
    > [mailto:MG-ED-DV@MAELSTROM.STJOHNS.EDU]On Behalf Of Fred Nickols
    > Sent: Thursday, September 30, 2004 9:48 AM
    > To: MG-ED-DV@MAELSTROM.STJOHNS.EDU
    > Subject: Help with a failing memory
    >
    >
    > Sorry to pose such an inane request but I can't recall the name
    > or location
    > of something I read recently and I'm hoping someone on this list
    > might have
    > a much better memory.
    >
    > I read something about strategy; specifically, about keeping your strategy
    > close to your vest so that competitors don't get wind of what you're up to
    > until it's too late for them to either counter or copy. The case in point
    > was the paper industry and I believe a manufacturer shifted from
    > high-volume, low-margin products to specialty papers with much higher
    > margins and left the low-margin business to his competitors. The case
    > involved, also, a new CEO who took a look at the business and discovered
    > this high-margin business waiting to be tapped.
    >
    > Ring a bell with anyone?
    >
    > Regards,
    >
    > Fred Nickols, CPT
    > Distance Consulting
    > "Assistance at a Distance"
    > nickols@att.net
    > www.nickols.us


  • 4.  Help with a failing memory [Deceiving the Competition: Wausau Papers' "Hard Ball"]

    Posted 09-30-2004 15:42
    Many thanks, Charlie. You're a life saver.

    Regards,

    Fred Nickols, CPT
    Distance Consulting
    "Assistance at a Distance"
    nickols@att.net
    www.nickols.us


    > -----Original Message-----
    > From: Management Education and Development Discussion
    > [mailto:MG-ED-DV@MAELSTROM.STJOHNS.EDU]On Behalf Of Charles Wankel
    > Sent: Thursday, September 30, 2004 10:41 AM
    > To: MG-ED-DV@MAELSTROM.STJOHNS.EDU
    > Subject: Re: Help with a failing memory [Deceiving the Competition:
    > Wausau Papers' "Hard Ball"]
    >
    >
    > EXCERPT from: Stalk, Jr., George, Lachenauer, Rob, "Hard Ball," Harvard
    > Business Review, Apr2004, Vol. 82, Issue 4.
    >
    > Deceive the competition. Do you have a great strategy but worry that you
    > lack the time to get it in place before competitors can blunt or otherwise
    > resist it? Hardball players will mislead rivals to buy time--or
    > to gain any
    > other kind of competitive advantage.
    >
    > Think of the "fake" that is a fundamental--and legal-tactic in
    > any number of
    > sports: the head fake in basketball, the fake handoff in football, a
    > pitcher's fake pickoff throw in baseball. The aim of all these
    > feints is the
    > same: getting your rival to set up or move in a way that puts him off
    > balance and reduces his ability to meet your attack.
    >
    > Similar moves occur in business, although no one says much about them. The
    > high-technology industry has employed fakes for years--for example, to
    > attract potential customers and distract competitors, a software company
    > will announce "vaporware" that isn't ready for prime time. In the auto
    > industry, prototypes are sometimes doctored up to throw off the
    > competition.
    >
    > Pushing this tactic too far--beyond the caution zone--could spell trouble,
    > especially if it deceives investors as well as competitors. But certain
    > types of fakes, particularly those that distort rivals' understanding of
    > what you're up to, represent a key hardball strategy.
    >
    > Wausau Papers was a poorly performing manufacturer of uncoated paper, with
    > outdated machines and high production costs. When a new president of the
    > company learned that Wausau had an unusually large share of business in
    > Chicago, he began asking questions. It turned out that Wausau's share was
    > high there because, with a factory nearby, it could service its
    > distributor
    > daily. This became the foundation for a new strategy: Wausau would offer
    > next-day service to its distributors in the major mid-western cities and
    > encourage them to order small quantities, some with custom specifications.
    >
    > Wausau's customers responded enthusiastically to this offering of better
    > service and greater choice. Frustration over long and unreliable
    > lead times,
    > poor service, and limited choice from traditional suppliers was
    > so high that
    > distributors eagerly switched to Wausau, even if they had to pay a premium
    > price. Indeed, some ordered Wausau's traditional commodity products along
    > with its new customized ones because of its speedy service.
    >
    > Wausau had to move fast to lock up its customers before competitors caught
    > on and copied the strategy. To buy time, the company decided to
    > try a little
    > sleight of hand. Wausau was helped by the traditional mind-set of the
    > industry. Its competitors, used to keeping their prices down by producing
    > standard products in large quantities on very fast machines, were
    > initially
    > confused by customers' willingness to pay a premium for
    > significantly better
    > service and choice.
    >
    > Wausau needed to prolong this confusion so that rivals would take no
    > action--or the wrong action--while the company executed its new
    > strategy. So
    > Wausau executives told the trade press that the company had been able to
    > speed deliveries by holding large inventories of finished goods and by
    > working longer hours--both of which were true. But the company
    > didn't signal
    > that it had also undertaken a major shift in strategy and operations. As
    > Wausau hoped, competitors for the most part chose to ignore
    > Wausau's moves.
    >
    > In addition to this active deception, the company employed passive
    > deception, allowing competitors to think that they were continuing to win
    > against their historically weak rival. Although Wausau rapidly
    > captured the
    > business of service-sensitive distributors that needed
    > high-margin specialty
    > products, many of those distributors continued buying competitively priced
    > commodity products from less service-oriented suppliers. The suppliers saw
    > this new segmentation as entirely acceptable; why would they want to
    > undermine their own performance by introducing costly small
    > production runs?
    >
    > Furthermore, to meet the demand of customers who wanted to continue buying
    > its commodity products, Wausau began buying commodity papers in rolls from
    > its competitors, cutting and repackaging them as part of its overall
    > offering--which delighted the competitors. Wausau thus reduced its
    > production of commodity papers and boosted its rivals' reliance on those
    > low-margin products.
    >
    > Cybercollegially,
    > Charlie Wankel
    >
    > -----Original Message-----
    > From: Management Education and Development Discussion
    > [mailto:MG-ED-DV@MAELSTROM.STJOHNS.EDU] On Behalf Of Fred Nickols
    > Sent: Thursday, September 30, 2004 10:02 AM
    > To: MG-ED-DV@MAELSTROM.STJOHNS.EDU
    > Subject: Re: Help with a failing memory
    >
    > P.S.
    >
    > I also recall mention being made of misdirection, that is, leading the
    > competitors to believe the company in question was up to something other
    > than what it was up to.
    >
    > Regards,
    >
    > Fred Nickols, CPT
    > Distance Consulting
    > "Assistance at a Distance"
    > nickols@att.net
    > www.nickols.us
    >
    >
    > > -----Original Message-----
    > > From: Management Education and Development Discussion
    > > [mailto:MG-ED-DV@MAELSTROM.STJOHNS.EDU]On Behalf Of Fred Nickols
    > > Sent: Thursday, September 30, 2004 9:48 AM
    > > To: MG-ED-DV@MAELSTROM.STJOHNS.EDU
    > > Subject: Help with a failing memory
    > >
    > >
    > > Sorry to pose such an inane request but I can't recall the name
    > > or location
    > > of something I read recently and I'm hoping someone on this list
    > > might have
    > > a much better memory.
    > >
    > > I read something about strategy; specifically, about keeping
    > your strategy
    > > close to your vest so that competitors don't get wind of what
    > you're up to
    > > until it's too late for them to either counter or copy. The
    > case in point
    > > was the paper industry and I believe a manufacturer shifted from
    > > high-volume, low-margin products to specialty papers with much higher
    > > margins and left the low-margin business to his competitors. The case
    > > involved, also, a new CEO who took a look at the business and discovered
    > > this high-margin business waiting to be tapped.
    > >
    > > Ring a bell with anyone?
    > >
    > > Regards,
    > >
    > > Fred Nickols, CPT
    > > Distance Consulting
    > > "Assistance at a Distance"
    > > nickols@att.net
    > > www.nickols.us


  • 5.  Michael J. Driver, 1936-2004

    Posted 09-30-2004 16:18
    Dear Friends and Colleagues,

    It is with great sadness that I write to tell you that Mike Driver died this
    past Sunday, apparently from a brain tumor. Mike was highly respected for
    his work in decision-making, particularly his decision style model with Ken
    Brousseau. He was also a very fine human being and a close friend. The
    funeral service is this Saturday afternoon at the Forest Lawn Cemetery in
    the Hollywood Hills. I'll attach a copy of my correspondence with Ken that
    provides more information.

    Mike's bio at USC (http://www.marshall.usc.edu/web/MOR.cfm?doc_id=3034)
    reads: Michael J. Driver, Professor, received his B.A. degree from Fordham
    University, and his M.A. and Ph.D. in industrial-social psychology from
    Princeton University in 1962. Prior to teaching, he was an NIMH post
    doctoral fellow at Educational Testing Service and director of Test
    Development for the U.S. Army Adjutant General Corps. He taught in
    psychology and administrative science at Purdue University from 1965-1967.
    After serving as research consultant at SDC, he joined USC in 1968. His
    major research areas are decision making styles, creative problem solving,
    career development, and team selection and development. He was the founding
    chairman of the steering committee of the Career Interest Group at the
    Academy of Management. His publications include books "Human Information
    Processing" and "The Dynamic Decision Maker", and many articles ranging from
    "Human Information Systems" in the Accounting Review to "Integrative
    Complexity: An Approach to Individual and Groups as Information Processing
    Systems" in the Administrative Science Quarterly, and the Journal of
    Personality and Social Psychology. He has served as consultant to both
    government and private industry, and is currently consulting with ARCO,
    Transpacific Development Corp., NASA, Tetra Pak, and the Skirball Cultural
    Center.

    He will be greatly missed.

    With great sadness,

    Larry Pate


    -----Original Message-----
    From: Ken Brousseau [mailto:kenb@decdynamics.com]
    Sent: Thursday, September 30, 2004 12:09 PM
    To: 'Larry Pate'
    Subject: RE: Michael J. Driver 1936-2004

    Thanks, Larry, for help in getting the word out. Mike's untimely death is a
    big loss personally for me. However, Mike did achieve a great deal in his
    life. In a subtle, yet important, way he probably changed the world. That,
    of course, is exactly what he set out to do.

    Warm regards,

    KEN


    Kenneth R. Brousseau, Ph.D.

    Decision Dynamics LLC
    1.805.496.9591 office
    1.805.660.3950 mobile
    1.805.496.9186 fax
    email: kenb@decdynamics.com


    ----------------------------------------------------------------------------
    ----

    From: Larry Pate [mailto:lpate@adelphia.net]
    Sent: Wednesday, September 29, 2004 8:09 PM
    To: Friends and Colleagues
    Cc: kenb@decdynamics.com
    Subject: Michael J. Driver 1936-2004

    Dear Friends and Colleagues,

    It is with great sadness that I write to let you all know that Mike Driver
    died this past Sunday. I am forwarding the note I received earlier tonight
    from Mike's close friend and colleague, Ken Brousseau. Mike and I were also
    good friends and he will be greatly missed. Please keep Mike's good family
    in your thoughts and prayers.

    With deep sadness,


    Larry


    -----Original Message-----
    From: Valcomp@aol.com [mailto:Valcomp@aol.com]
    Sent: Wednesday, September 29, 2004 5:33 PM
    To: ejanastasio@earthlink.net; dduarte2@IX.netcom.com; godges@msn.com;
    joeho@hotmail.com; DAVIDLEEP@aol.com; jgirard@rgi-inc.com;
    Sarositano@aol.com; Lpate@adelphia.net; meshkati@usc.edu
    Cc: Valcomp@aol.com
    Subject: Michael Driver

    Friends and Colleagues,

    With great sadness, I bring you all news that Mike Driver died this past
    Sunday. He fought a losing battle with a malignant brain tumor. Mike was 68.
    He is survived by his wife, Diane; his daughter, Maia; his son, Steve; and
    his daughter, Jennifer.

    Mike was my partner and friend of 29 years. That statement pretty much
    speaks for itself. But, in addition to my personal loss and that of his
    family, our larger community and the industrial/organizational psychology
    field has lost a major thought-leader. Mike was easily the brightest man I
    have ever met. His creativity was immense. People like Mike just don't come
    walking down the street every day. Moreover, those who knew him well will
    recognize the loss also of a great humanist.

    So, with a very heavy heart, I bid you goodbye, Mike, old friend!

    In lieu of flowers, the Driver family requests that donations be made to the
    American Cancer Society (800-204-3131) in the name of Michael J. Driver.
    The memorial service for will be on Saturday, October 2 at 2:30 pm at the
    Old North Church, Forest Lawn Cemetery in the Hollywood Hills (see map
    directions below).

    http://www.mapquest.com/maps/map.adp?country=US&address=6300+Forest+Lawn+Dri
    ve+&city=Los+Angeles&state=CA&zipcode=90068&homesubmit.x=21&homesubmit.y=7

    With warm regards to you all,

    KEN

    Kenneth R. Brousseau, Ph.D.
    Decision Dynamics LLC
    1.805.496.9591 office
    1.805.379-0744 fax
    email: kenb@decdynamics.com


  • 6.  Michael J. Driver, 1936-2004

    Posted 09-30-2004 20:07
    Thank you Larry for passing along this sad news. As a not so young
    doctoral student I remember being welcomed into the careers group
    that was forming at The Academy as well as into the OBTC
    pre-conference workshop that he and Ray Hill hosted at USC.

    The last time I saw him was at the opera at The South Coast
    Performing Arts Center and we agreed that we needed to get together.
    I am sad that we never did.

    Chris Poulson





    >Dear Friends and Colleagues,
    >
    >It is with great sadness that I write to tell you that Mike Driver died this
    >past Sunday, apparently from a brain tumor. Mike was highly respected for
    >his work in decision-making, particularly his decision style model with Ken
    >Brousseau. He was also a very fine human being and a close friend. The
    >funeral service is this Saturday afternoon at the Forest Lawn Cemetery in
    >the Hollywood Hills. I'll attach a copy of my correspondence with Ken that
    >provides more information.
    >
    >Mike's bio at USC (http://www.marshall.usc.edu/web/MOR.cfm?doc_id=3034)
    >reads: Michael J. Driver, Professor, received his B.A. degree from Fordham
    >University, and his M.A. and Ph.D. in industrial-social psychology from
    >Princeton University in 1962. Prior to teaching, he was an NIMH post
    >doctoral fellow at Educational Testing Service and director of Test
    >Development for the U.S. Army Adjutant General Corps. He taught in
    >psychology and administrative science at Purdue University from 1965-1967.
    >After serving as research consultant at SDC, he joined USC in 1968. His
    >major research areas are decision making styles, creative problem solving,
    >career development, and team selection and development. He was the founding
    >chairman of the steering committee of the Career Interest Group at the
    >Academy of Management. His publications include books "Human Information
    >Processing" and "The Dynamic Decision Maker", and many articles ranging from
    >"Human Information Systems" in the Accounting Review to "Integrative
    >Complexity: An Approach to Individual and Groups as Information Processing
    >Systems" in the Administrative Science Quarterly, and the Journal of
    >Personality and Social Psychology. He has served as consultant to both
    >government and private industry, and is currently consulting with ARCO,
    >Transpacific Development Corp., NASA, Tetra Pak, and the Skirball Cultural
    >Center.
    >
    >He will be greatly missed.
    >
    >With great sadness,
    >
    >Larry Pate
    >
    >
    >-----Original Message-----
    >From: Ken Brousseau [mailto:kenb@decdynamics.com]
    >Sent: Thursday, September 30, 2004 12:09 PM
    >To: 'Larry Pate'
    >Subject: RE: Michael J. Driver 1936-2004
    >
    >Thanks, Larry, for help in getting the word out. Mike's untimely death is a
    >big loss personally for me. However, Mike did achieve a great deal in his
    >life. In a subtle, yet important, way he probably changed the world. That,
    >of course, is exactly what he set out to do.
    >
    >Warm regards,
    >
    >KEN
    >
    >
    >Kenneth R. Brousseau, Ph.D.
    >
    >Decision Dynamics LLC
    >1.805.496.9591 office
    >1.805.660.3950 mobile
    >1.805.496.9186 fax
    >email: kenb@decdynamics.com
    >
    >
    >----------------------------------------------------------------------------
    >----
    >
    >From: Larry Pate [mailto:lpate@adelphia.net]
    >Sent: Wednesday, September 29, 2004 8:09 PM
    >To: Friends and Colleagues
    >Cc: kenb@decdynamics.com
    >Subject: Michael J. Driver 1936-2004
    >
    >Dear Friends and Colleagues,
    >
    >It is with great sadness that I write to let you all know that Mike Driver
    >died this past Sunday. I am forwarding the note I received earlier tonight
    >from Mike's close friend and colleague, Ken Brousseau. Mike and I were also
    >good friends and he will be greatly missed. Please keep Mike's good family
    >in your thoughts and prayers.
    >
    >With deep sadness,
    >
    >
    >Larry
    >
    >
    >-----Original Message-----
    >From: Valcomp@aol.com [mailto:Valcomp@aol.com]
    >Sent: Wednesday, September 29, 2004 5:33 PM
    >To: ejanastasio@earthlink.net; dduarte2@IX.netcom.com; godges@msn.com;
    >joeho@hotmail.com; DAVIDLEEP@aol.com; jgirard@rgi-inc.com;
    >Sarositano@aol.com; Lpate@adelphia.net; meshkati@usc.edu
    >Cc: Valcomp@aol.com
    >Subject: Michael Driver
    >
    >Friends and Colleagues,
    >
    >With great sadness, I bring you all news that Mike Driver died this past
    >Sunday. He fought a losing battle with a malignant brain tumor. Mike was 68.
    >He is survived by his wife, Diane; his daughter, Maia; his son, Steve; and
    >his daughter, Jennifer.
    >
    >Mike was my partner and friend of 29 years. That statement pretty much
    >speaks for itself. But, in addition to my personal loss and that of his
    >family, our larger community and the industrial/organizational psychology
    >field has lost a major thought-leader. Mike was easily the brightest man I
    >have ever met. His creativity was immense. People like Mike just don't come
    >walking down the street every day. Moreover, those who knew him well will
    >recognize the loss also of a great humanist.
    >
    >So, with a very heavy heart, I bid you goodbye, Mike, old friend!
    >
    >In lieu of flowers, the Driver family requests that donations be made to the
    >American Cancer Society (800-204-3131) in the name of Michael J. Driver.
    >The memorial service for will be on Saturday, October 2 at 2:30 pm at the
    >Old North Church, Forest Lawn Cemetery in the Hollywood Hills (see map
    >directions below).
    >
    >http://www.mapquest.com/maps/map.adp?country=US&address=6300+Forest+Lawn+Dri
    >ve+&city=Los+Angeles&state=CA&zipcode=90068&homesubmit.x=21&homesubmit.y=7
    >
    >With warm regards to you all,
    >
    >KEN
    >
    >Kenneth R. Brousseau, Ph.D.
    >Decision Dynamics LLC
    >1.805.496.9591 office
    >1.805.379-0744 fax
    >email: kenb@decdynamics.com


  • 7.  Michael J. Driver, 1936-2004

    Posted 09-30-2004 20:19
    Thanks, Chris. I'll pass on your kind words, along with those of the many
    others who have also written, to Mike's wife Diane. Maybe this is a good
    time for all of us to pick up the phone or go see people we haven't talked
    with in awhile and tell them just how much we care about them and value
    their friendship.

    Larry


    -----Original Message-----
    From: Management Education and Development Discussion
    [mailto:MG-ED-DV@MAELSTROM.STJOHNS.EDU] On Behalf Of Chris Poulson
    Sent: Thursday, September 30, 2004 5:07 PM
    To: MG-ED-DV@MAELSTROM.STJOHNS.EDU
    Subject: Re: Michael J. Driver, 1936-2004


    Thank you Larry for passing along this sad news. As a not so young doctoral
    student I remember being welcomed into the careers group that was forming at
    The Academy as well as into the OBTC pre-conference workshop that he and Ray
    Hill hosted at USC.

    The last time I saw him was at the opera at The South Coast Performing Arts
    Center and we agreed that we needed to get together. I am sad that we never
    did.

    Chris Poulson


    >Dear Friends and Colleagues,
    >
    >It is with great sadness that I write to tell you that Mike Driver died
    >this past Sunday, apparently from a brain tumor. Mike was highly
    >respected for his work in decision-making, particularly his decision
    >style model with Ken Brousseau. He was also a very fine human being
    >and a close friend. The funeral service is this Saturday afternoon at
    >the Forest Lawn Cemetery in the Hollywood Hills. I'll attach a copy of
    >my correspondence with Ken that provides more information.
    >
    >Mike's bio at USC (http://www.marshall.usc.edu/web/MOR.cfm?doc_id=3034)
    >reads: Michael J. Driver, Professor, received his B.A. degree from
    >Fordham University, and his M.A. and Ph.D. in industrial-social
    >psychology from Princeton University in 1962. Prior to teaching, he was
    >an NIMH post doctoral fellow at Educational Testing Service and
    >director of Test Development for the U.S. Army Adjutant General Corps.
    >He taught in psychology and administrative science at Purdue University
    >from 1965-1967. After serving as research consultant at SDC, he joined
    >USC in 1968. His major research areas are decision making styles,
    >creative problem solving, career development, and team selection and
    >development. He was the founding chairman of the steering committee of
    >the Career Interest Group at the Academy of Management. His
    >publications include books "Human Information Processing" and "The
    >Dynamic Decision Maker", and many articles ranging from "Human
    >Information Systems" in the Accounting Review to "Integrative
    >Complexity: An Approach to Individual and Groups as Information Processing
    >Systems" in the Administrative Science Quarterly, and the Journal of
    >Personality and Social Psychology. He has served as consultant to both
    >government and private industry, and is currently consulting with ARCO,
    >Transpacific Development Corp., NASA, Tetra Pak, and the Skirball Cultural
    >Center.
    >
    >He will be greatly missed.
    >
    >With great sadness,
    >
    >Larry Pate
    >
    >
    >-----Original Message-----
    >From: Ken Brousseau [mailto:kenb@decdynamics.com]
    >Sent: Thursday, September 30, 2004 12:09 PM
    >To: 'Larry Pate'
    >Subject: RE: Michael J. Driver 1936-2004
    >
    >Thanks, Larry, for help in getting the word out. Mike's untimely death
    >is a big loss personally for me. However, Mike did achieve a great deal
    >in his life. In a subtle, yet important, way he probably changed the
    >world. That, of course, is exactly what he set out to do.
    >
    >Warm regards,
    >
    >KEN
    >
    >
    >Kenneth R. Brousseau, Ph.D.
    >
    >Decision Dynamics LLC
    >1.805.496.9591 office
    >1.805.660.3950 mobile
    >1.805.496.9186 fax
    >email: kenb@decdynamics.com
    >
    >-----------------------------------------------------------------------
    >
    >From: Larry Pate [mailto:lpate@adelphia.net]
    >Sent: Wednesday, September 29, 2004 8:09 PM
    >To: Friends and Colleagues
    >Cc: kenb@decdynamics.com
    >Subject: Michael J. Driver 1936-2004
    >
    >Dear Friends and Colleagues,
    >
    >It is with great sadness that I write to let you all know that Mike
    >Driver died this past Sunday. I am forwarding the note I received
    >earlier tonight from Mike's close friend and colleague, Ken Brousseau.
    >Mike and I were also good friends and he will be greatly missed.
    >Please keep Mike's good family in your thoughts and prayers.
    >
    >With deep sadness,
    >
    >
    >Larry
    >
    >
    >-----Original Message-----
    >From: Valcomp@aol.com [mailto:Valcomp@aol.com]
    >Sent: Wednesday, September 29, 2004 5:33 PM
    >To: ejanastasio@earthlink.net; dduarte2@IX.netcom.com; godges@msn.com;
    >joeho@hotmail.com; DAVIDLEEP@aol.com; jgirard@rgi-inc.com;
    >Sarositano@aol.com; Lpate@adelphia.net; meshkati@usc.edu
    >Cc: Valcomp@aol.com
    >Subject: Michael Driver
    >
    >Friends and Colleagues,
    >
    >With great sadness, I bring you all news that Mike Driver died this
    >past Sunday. He fought a losing battle with a malignant brain tumor.
    >Mike was 68. He is survived by his wife, Diane; his daughter, Maia; his
    >son, Steve; and his daughter, Jennifer.
    >
    >Mike was my partner and friend of 29 years. That statement pretty much
    >speaks for itself. But, in addition to my personal loss and that of his
    >family, our larger community and the industrial/organizational
    >psychology field has lost a major thought-leader. Mike was easily the
    >brightest man I have ever met. His creativity was immense. People like
    >Mike just don't come walking down the street every day. Moreover, those
    >who knew him well will recognize the loss also of a great humanist.
    >
    >So, with a very heavy heart, I bid you goodbye, Mike, old friend!
    >
    >In lieu of flowers, the Driver family requests that donations be made
    >to the American Cancer Society (800-204-3131) in the name of Michael J.
    >Driver. The memorial service for will be on Saturday, October 2 at 2:30
    >pm at the Old North Church, Forest Lawn Cemetery in the Hollywood Hills
    >(see map directions below).
    >
    >http://www.mapquest.com/maps/map.adp?country=US&address=6300+Forest+Law
    >n+Dri
    >ve+&city=Los+Angeles&state=CA&zipcode=90068&homesubmit.x=21&homesubmit.
    >ve+y=7
    >
    >With warm regards to you all,
    >
    >KEN
    >
    >Kenneth R. Brousseau, Ph.D.
    >Decision Dynamics LLC
    >1.805.496.9591 office
    >1.805.379-0744 fax
    >email: kenb@decdynamics.com


  • 8.  Good to Great Memory: Re: Help with a failing memory

    Posted 10-01-2004 02:02
    Hi Fred, you're thinking of Darwin Smith, a chief
    executive of Kimberly-Clark, described in Jim Collin's
    book GOOD TO GREAT.
    Regards,
    Romie
    --- Fred Nickols <nickols@worldnet.att.net> wrote:
    > Sorry to pose such an inane request but I can't
    > recall the name or location
    > of something I read recently and I'm hoping someone
    > on this list might have
    > a much better memory.
    >
    > I read something about strategy; specifically, about
    > keeping your strategy
    > close to your vest so that competitors don't get
    > wind of what you're up to
    > until it's too late for them to either counter or
    > copy. The case in point
    > was the paper industry and I believe a manufacturer
    > shifted from
    > high-volume, low-margin products to specialty papers
    > with much higher
    > margins and left the low-margin business to his
    > competitors. The case
    > involved, also, a new CEO who took a look at the
    > business and discovered
    > this high-margin business waiting to be tapped.
    >
    > Ring a bell with anyone?
    >
    > Regards,
    >
    > Fred Nickols, CPT
    > Distance Consulting
    > "Assistance at a Distance"
    > nickols@att.net
    > www.nickols.us
    >

    =====
    "Who dare to teach must never cease to learn."-John Cotton Dana
    Romie F. Littrell, PhD, An f�na� fi�in
    Faculty of Business, Auckland University of Technology
    Auckland 1020, New Zealand
    http://www.romielittrellpubs.homestead.com/
    http://www.crossculturalcentre.homestead.com/





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