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Looking for Answers

  • 1.  Looking for Answers

    Posted 10-18-2004 13:35
    My apologies for the cross-posting but I really do want a wide range of
    respondents.

    So, please either respond to me or to one of the lists but please don't
    respond to all...

    I'm looking for answers to a pretty basic question.

    The question is this: What do YOU do when you find yourself in a situation
    where you don't know what to do?

    Some obvious answers include the following:

    1 ignore it; maybe it will go away
    2 figure things out; with or without help from others
    3 ask around; see if you can find someone who does know what to do
    4 focus on other situations, ones in which you do know what to do (related
    to number 1)

    I'm curious as to any additional answers people might have, so let me close
    by asking the question again:

    What do YOU do when you find yourself in a situation where you don' t know
    what to do?


    Regards,

    Fred Nickols, CPT
    Distance Consulting
    "Assistance at a Distance"
    nickols@att.net
    www.nickols.us


  • 2.  Looking for Answers

    Posted 10-18-2004 14:38
    From: deborah nixon [mailto:dnixon@rogers.com]

    Good questions Fred. Forces a little bit of thought.

    So, depends on what stage I'm at. Number 2 and 3 aren't that different.


    If I've just encountered the situation, I try to figure it out on my
    own. Only if my own ideas don't work, do I begin to ask others or to
    find a referral to someone who does know. I never, ever ignore it- I
    know it'll be back.

    Cheers


    Deborah Nixon
    University of Toronto
    704 Windermere Ave
    Toronto Ont M6S 3M1
    Ph: 416-763-6985
    Fax: 416-763-3361



    -----Original Message-----
    From: Fred Nickols
    Subject: Looking for Answers

    My apologies for the cross-posting but I really do want a wide range of
    respondents.

    So, please either respond to me or to one of the lists but please don't
    respond to all...

    I'm looking for answers to a pretty basic question.

    The question is this: What do YOU do when you find yourself in a
    situation where you don't know what to do?

    Some obvious answers include the following:

    1 ignore it; maybe it will go away
    2 figure things out; with or without help from others
    3 ask around; see if you can find someone who does know what to do 4
    focus on other situations, ones in which you do know what to do (related
    to number 1)

    I'm curious as to any additional answers people might have, so let me
    close by asking the question again:

    What do YOU do when you find yourself in a situation where you don' t
    know what to do?


    Regards,

    Fred Nickols, CPT
    Distance Consulting
    "Assistance at a Distance"
    nickols@att.net
    www.nickols.us


  • 3.  Looking for Answers

    Posted 10-18-2004 14:39
    From: SMENON [mailto:SMENON@pilot.lsus.edu]

    Fred,

    According to Klein's decision making model*, individuals might initiate
    action based on what other problem in their experience most resembles the
    current situation and then iteratively try to solve the problem by
    evaluating the actions in real time or by imagining possible consequences,
    all the while reacting to changes.

    Sanjay

    *Gary Kein - How people really make decisions - in Source of Power: How
    People Make Decisions (Cambridge, MA: MIT Press, 1998)

    Sanjay T. Menon, Ph.D.
    Department of Management & Marketing
    College of Business Administration
    Louisiana State University Shreveport
    1 University Place
    Shreveport, LA 71115
    USA
    Tel: 318 797 5186
    Fax: 318 797 5127
    E-mail: smenon@pilot.lsus.edu


    -----Original Message-----
    From: Fred Nickols
    Subject: Looking for Answers

    My apologies for the cross-posting but I really do want a wide range of
    respondents.

    So, please either respond to me or to one of the lists but please don't
    respond to all...

    I'm looking for answers to a pretty basic question.

    The question is this: What do YOU do when you find yourself in a situation
    where you don't know what to do?

    Some obvious answers include the following:

    1 ignore it; maybe it will go away
    2 figure things out; with or without help from others
    3 ask around; see if you can find someone who does know what to do
    4 focus on other situations, ones in which you do know what to do (related
    to number 1)

    I'm curious as to any additional answers people might have, so let me close
    by asking the question again:

    What do YOU do when you find yourself in a situation where you don' t know
    what to do?


    Regards,

    Fred Nickols, CPT
    Distance Consulting
    "Assistance at a Distance"
    nickols@att.net
    www.nickols.us


  • 4.  Looking for Answers

    Posted 10-18-2004 14:55
    Similar to the suggestions from Klein's book, I search for analogies. i.e.,
    "Does this situation remind me of anything?"


    >The question is this: What do YOU do when you find yourself in a situation
    >where you don't know what to do?
    >
    >Some obvious answers include the following:
    >
    > 1 ignore it; maybe it will go away
    > 2 figure things out; with or without help from others
    > 3 ask around; see if you can find someone who does know what to do
    > 4 focus on other situations, ones in which you do know what to do (related
    >to number 1)
    >
    >I'm curious as to any additional answers people might have, so let me close
    >by asking the question again:
    >
    >What do YOU do when you find yourself in a situation where you don' t know
    >what to do?
    >
    >
    >Regards,
    >
    >Fred Nickols, CPT
    >Distance Consulting
    >"Assistance at a Distance"
    >nickols@att.net
    >www.nickols.us


  • 5.  Looking for Answers

    Posted 10-18-2004 15:50
    From: Mike Krause [mailto:mikekrause@erols.com]

    Fred -

    If I have time, I do a force field analysis or pro/con; or try to do a
    systems diagram, and then I sleep on it for a day or more. Once in a while,
    the brain clicks and gives me the insight I need.

    If that does not work, I start seeking help from my network or the web.

    Mike Krause

    -----Original Message-----
    From: Management Education and Development Discussion
    [mailto:MG-ED-DV@MAELSTROM.STJOHNS.EDU] On Behalf Of Fred Nickols
    Sent: Monday, October 18, 2004 1:35 PM
    To: MG-ED-DV@MAELSTROM.STJOHNS.EDU
    Subject: Looking for Answers

    My apologies for the cross-posting but I really do want a wide range of
    respondents.

    So, please either respond to me or to one of the lists but please don't
    respond to all...

    I'm looking for answers to a pretty basic question.

    The question is this: What do YOU do when you find yourself in a situation
    where you don't know what to do?

    Some obvious answers include the following:

    1 ignore it; maybe it will go away
    2 figure things out; with or without help from others
    3 ask around; see if you can find someone who does know what to do
    4 focus on other situations, ones in which you do know what to do (related
    to number 1)

    I'm curious as to any additional answers people might have, so let me close
    by asking the question again:

    What do YOU do when you find yourself in a situation where you don' t know
    what to do?


    Regards,

    Fred Nickols, CPT
    Distance Consulting
    "Assistance at a Distance"
    nickols@att.net
    www.nickols.us


  • 6.  Looking for Answers

    Posted 10-18-2004 17:54
    G'day

    Knowledge is stored in the brain in little elements of knowledge, with a
    whole lot of metadata encoding to reference each knowledge element to
    another, to form memories, concepts and cognition. The metadata includes
    things like time, overall topic, emotions, sensory data, etc.

    This forms a library of knowledge elements that is classified and cross
    referenced. If you like think of the mind like a giant library, and each
    book as a knowledge element, and the metadata as a the catalogue
    classification material.

    So as an item in the library can be classified under many topics, so can
    knowledge elements, ie memories be classified under many knowledge
    elements. So when you find a problem to solve, ie an new situation that
    does not fit your experiences, you break it down into the different parts,
    and your brain then matches the elements it can match up, against your list
    of experiences, reference material in the brain.

    This is how lateral thinking occurs, and how when you are looking at one
    thing, other totally different thinks come into your brain, with just a
    small common element as the link.

    This for instance is why a smell, or a colour, or other sensory input can
    trigger a range of memories.

    off to melbourne for a few days

    cheers
    tony nolan




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  • 7.  Looking for Answers

    Posted 10-19-2004 09:42
    In a message dated 10/19/2004 7:54:45 AM Eastern Daylight Time,
    t.nolan@uts.edu.au writes:

    G'day

    Knowledge is stored in the brain in little elements of knowledge, with a
    whole lot of metadata encoding to reference each knowledge element to
    another, to form memories, concepts and cognition. The metadata includes
    things like time, overall topic, emotions, sensory data, etc.

    This forms a library of knowledge elements that is classified and cross
    referenced. If you like think of the mind like a giant library, and each
    book as a knowledge element, and the metadata as a the catalogue
    classification material.

    So as an item in the library can be classified under many topics, so can
    knowledge elements, ie memories be classified under many knowledge
    elements. So when you find a problem to solve, ie an new situation that
    does not fit your experiences, you break it down into the different parts,
    and your brain then matches the elements it can match up, against your list
    of experiences, reference material in the brain.

    This is how lateral thinking occurs, and how when you are looking at one
    thing, other totally different thinks come into your brain, with just a
    small common element as the link.

    This for instance is why a smell, or a colour, or other sensory input can
    trigger a range of memories.

    off to melbourne for a few days

    cheers
    tony nolan




    Thanks Tony,

    Have a great trip!

    Bob Cornesky


  • 8.  Looking for Answers

    Posted 10-19-2004 15:13
    Interesting question. (I'm curious to know what is behind it.)

    Like most people, I may do any one of the four things on Fred's list
    depending on the specific circumstances. However, I would divide option #2
    into two separate options which are different in my mind. Sometimes I figure
    things out (or think that I do) by reflecting on them or perhaps doing some
    research. Other times I figure things out (or try to, anyhow) by trying
    something to see what happens.

    Henry Mintzberg, in a 2001 article on decision making, refers to three ways
    of deciding: thinking first (analytical approach), seeing first (imaginative
    approach), and doing first (experiential approach). For me, item #2 as
    written may include either thinking first or seeing first, but it doesn't
    clearly include doing first.

    I hope this is helpful.

    William A. Weech (WeechWA@state.gov)
    Leadership and Management School
    Foreign Service Institute
    OpenNet: http://fsi.state.gov
    Telephone: (703) 302-7198
    This e-mail is UNCLASSIFIED based on definitions provided in Executive Order
    12958.

    My apologies for the cross-posting but I really do want a wide range
    of respondents.

    So, please either respond to me or to one of the lists but please
    don't respond to all...

    I'm looking for answers to a pretty basic question.

    The question is this: What do YOU do when you find yourself in a
    situation where you don't know what to do?

    Some obvious answers include the following:

    1 ignore it; maybe it will go away
    2 figure things out; with or without help from others
    3 ask around; see if you can find someone who does know what to do
    4 focus on other situations, ones in which you do know what to do
    (related to number 1)

    I'm curious as to any additional answers people might have, so let
    me close by asking the question again:

    What do YOU do when you find yourself in a situation where you don'
    t know what to do?

    Regards,

    Fred Nickols, CPT
    Distance Consulting
    "Assistance at a Distance"
    nickols@att.net
    www.nickols.us


  • 9.  Looking for Answers

    Posted 10-19-2004 16:19
    I can't respond to the question because I have never found myself in a
    situation where I did not know what to do. I suspect that you never have
    either, really.

    I have found myself in a situation where my consciousness was blank even as
    I acted (sports car racing, catching a falling child, etc.) but obviously I
    did know what to do. Whether my action was right or best or sufficient is
    another question.

    In situations where I have been rendered catatonic from conflicts among too
    much knowing I have found five actions variously useful; Analogic
    reasoning, Metaphorical intuition (ala' Gary Klein's model), Dialog with
    "the other me's" (aka' meditation), Dialog with other people and Prayer (the
    listening kind, not the typical imperitives kind). These are variously
    useful depending on time urgency and kinds of stakeholders likely to be
    affected.

    In situations where my values seem to be in conflict, reason is the lesser
    guide and prayer the more likely to produce a better "to do"

    cheers,

    ----- Original Message ----- > Date: Mon, 18 Oct 2004 13:35:08 -0400
    > From: Fred Nickols <nickols@worldnet.att.net>
    > Subject: Looking for Answers
    [...]
    > The question is this: What do YOU do when you find yourself in a
    situation
    > where you don't know what to do?
    >


  • 10.  Looking for Answers

    Posted 10-20-2004 03:31
    This has been an interesting debate that has given me some valuable
    insights.

    It raises a puzzling question, though. Management might reasonably
    expect our work with them to be based on professional, reliable
    procedures. This implies, amongst other things, that any two advisors,
    faced with the same challenge, would use similar, proven approaches to
    arrive at broadly similar conclusions - that is what you would expect of
    lawyers, doctors, accountants etc.

    We also claim that much of our work is based on sound 'theory' about
    business and management. I am no theorist, but as I understand it,
    theory = explanations of what causes what and how .. useful because we
    can then identify which 'whats' to change so as to change outcomes for
    the better.

    So my question is - how do we find ourselves in situations where we
    don't know what to do. If I don't have good, proven methods, preferably
    based on at least some minimal theory that I know how to use, I don't
    take on the task, but refer management to others who do. I wouldn't
    pretend to advise management on their legal issues, nor on their
    organisational challenges, since I have no understanding of how to
    tackle either class of problem.

    ... or is the problem that in many fields of management and business,
    there are no proven procedures and no sound underlying theory? If so, do
    those who accuse us of mystifying management have a point?

    Kim Warren: Strategy Faculty - London Business School


    -----Original Message-----
    From: Charles Wankel [mailto:wankelc@optonline.net]
    Sent: 18 October 2004 20:50
    To: MG-ED-DV@MAELSTROM.STJOHNS.EDU
    Subject: Re: Looking for Answers


    From: Mike Krause [mailto:mikekrause@erols.com]

    Fred -

    If I have time, I do a force field analysis or pro/con; or try to do a
    systems diagram, and then I sleep on it for a day or more. Once in a
    while, the brain clicks and gives me the insight I need.

    If that does not work, I start seeking help from my network or the web.

    Mike Krause

    -----Original Message-----
    From: Management Education and Development Discussion
    [mailto:MG-ED-DV@MAELSTROM.STJOHNS.EDU] On Behalf Of Fred Nickols
    Sent: Monday, October 18, 2004 1:35 PM
    To: MG-ED-DV@MAELSTROM.STJOHNS.EDU
    Subject: Looking for Answers

    My apologies for the cross-posting but I really do want a wide range of
    respondents.

    So, please either respond to me or to one of the lists but please don't
    respond to all...

    I'm looking for answers to a pretty basic question.

    The question is this: What do YOU do when you find yourself in a
    situation where you don't know what to do?

    Some obvious answers include the following:

    1 ignore it; maybe it will go away
    2 figure things out; with or without help from others
    3 ask around; see if you can find someone who does know what to do 4
    focus on other situations, ones in which you do know what to do (related
    to number 1)

    I'm curious as to any additional answers people might have, so let me
    close by asking the question again:

    What do YOU do when you find yourself in a situation where you don' t
    know what to do?


    Regards,

    Fred Nickols, CPT
    Distance Consulting
    "Assistance at a Distance"
    nickols@att.net
    www.nickols.us


  • 11.  Looking for Answers

    Posted 10-21-2004 06:23
    From: karl2@karlalbrecht.com


    Karl says -

    Fred, I often use an additional option. I go into an intuitive listening
    mode. I simply stop, ask myself a question such as "Are there any options
    I may be overlooking?" and then I drift into a quas-alpha state for a few
    minutes. Sometimes an answer pops into my head; often not. If I do it
    fairly frequently, with various kinds of prompting, it shows a pretty
    good track record. I guess the creative-thinking experts would call it
    stimulated incubation.

    Example: many years ago I was driving from San Diego to Los Angeles in
    the evening, planning to stay over in Santa Monic for client meetings the
    next day. I had just bought a new car and had only driven it a few miles.
    I probably overestimated its fuel efficiency, and found myself on a
    freeway in the south of LA, with the gas guage down on zero.

    I left the freeway and wandered onto a fairly large street, the name of
    which I recognized, hoping to find a gas station. No luck. Worse, it was
    in a pretty nasty-looking neighborhood and I wasn't keen on asking the
    neightives for advice.

    After zig-zagging around several main streets - it was after 11:00 p.m.
    by now, I was having no luck and getting desperate. I had visions of
    trying to sleep in the car, or leaving it and taking a taxi to the hotel,
    or calling to have it towed to the hotel.

    I stopped for a moment and went into a listening mode. I asked "Are there
    any options I may be overlooking?" [These were pre-Internet,
    pre-cellphone days.] An answer popped into my mind. I went to a phone,
    called the LAPD and asked the dispather "If I tell you where I am, might
    you be able to tell me where to find a gas station that's open?"

    "Sure, he said." After a few seconds, he told me about a gas station
    within a few blocks - but it was several blocks over on another street.
    "By the way," he said, "don't hang around that area any longer than
    necessary."

    I refilled the tank and went on my way.

    I still believe that, in my increasingly stressed state, I would probably
    not have come up with that option without backing off and listening for
    the inner, intuitive thinking process.

    FWIW...

    Karl




    On Mon, 18 Oct 2004 13:35:08 -0400 "Fred Nickols" wrote:

    > My apologies for the cross-posting but I really do want a wide range of
    > respondents.
    >
    > So, please either respond to me or to one of the lists but please don't
    > respond to all...
    >
    > I'm looking for answers to a pretty basic question.
    >
    > The question is this: What do YOU do when you find yourself in a
    > situation
    > where you don't know what to do?
    >
    > Some obvious answers include the following:
    >
    > 1 ignore it; maybe it will go away
    > 2 figure things out; with or without help from others
    > 3 ask around; see if you can find someone who does know what to do
    > 4 focus on other situations, ones in which you do know what to do
    > (related
    > to number 1)
    >
    > I'm curious as to any additional answers people might have, so let me
    > close
    > by asking the question again:
    >
    > What do YOU do when you find yourself in a situation where you don' t know
    > what to do?
    >
    >
    > Regards,
    >
    > Fred Nickols, CPT
    > Distance Consulting
    > "Assistance at a Distance"
    > nickols@att.net
    > www.nickols.us
    >
    >
    >


  • 12.  Looking for Answers

    Posted 10-21-2004 16:53
    From: Mansfield Elkind [mailto:melkind@mindtech3.com]

    Hi Fred,

    You ask an interesting question.

    I do the following process in any and all kinds of situations.

    I inhale gently, take a longer gentle exhale, say to myself "I will find
    a way to ...... (whatever it is I want) .... and relax ... and wait for
    a response. It works almost every time with an answer that works or an
    answer that at least gets me unstuck with some way to think differently
    about the situation.

    I'll use this in a variety of situations:
    - When I'm by myself
    - When I'm talking with someone and they ask me a question, I'll say,
    "Give me a quiet moment to think about your question. People seem
    content to sit or stand quietly while I go through this "thinking." For
    about 15-30 seconds.
    - When I'm on the phone. Sometimes I'll add humor and say, " And just
    because there's no sound doesn't mean I'm not working."
    - In front of a group that I'm teaching (I'm a consultant who teaches
    business executives). Sometimes I'll say, I want to think a moment about
    what to do next so talk to each other for a minute.

    There are some important details beneath the process that seem necessary
    for me. I say to myself in a very soft tender inner voice "I will find
    a way to ...... (whatever it is I want) .... as if I'm talking to a deep
    inner knowing self. Then I take a slow inhale of about 5 seconds,
    expanding the diaphragm area of my abdomen (not expanding and heaving my
    chest)and a slower exhale of about 10 seconds where the rate of exhale
    of air is constant and gentle from beginning to end. It's a process for
    getting into a relaxed state that allows me to quiet my mind and be
    almost empty of thoughts. And most important for me is simultaneously
    focusing mostly on my anus to make sure that part of my body is fully
    relaxed. If I focus there it leads and carries the rest of the process
    essentially automatically. So why do I pay attention to that part of my
    body?

    Some years ago when I started to do a lot of meditation I found I could
    get into a very relaxed state within the time of a breath and so I used
    the process I described above to ask myself what I was doing that
    allowed me to relax so quickly. That's when I discovered how I had been
    relaxing my anus and I was absolutely unaware of it. So the short cut
    for me now is just in one exhale to relax my anus and the rest just
    happens.

    It's funny how the expression (metaphor) that is sometimes used to
    describe others is also physiologically accurate ... "That person is a
    tight-ass."

    I hope this helps.

    Manny

    Manny Elkind
    Mindtech, Inc.
    35 Williams Road
    Sharon, MA 02067
    Tel: 781-784-2315
    Fax: 781-784-4764
    E-mail: melkind@mindtech3.com
    Website:www.mindtech3.com





    -----Original Message-----
    From: Management Education and Development Discussion
    [mailto:MG-ED-DV@MAELSTROM.STJOHNS.EDU] On Behalf Of Charles Wankel
    Sent: Thursday, October 21, 2004 5:23 AM
    To: MG-ED-DV@MAELSTROM.STJOHNS.EDU
    Subject: Re: Looking for Answers

    From: karl2@karlalbrecht.com


    Karl says -

    Fred, I often use an additional option. I go into an intuitive listening
    mode. I simply stop, ask myself a question such as "Are there any
    options
    I may be overlooking?" and then I drift into a quas-alpha state for a
    few
    minutes. Sometimes an answer pops into my head; often not. If I do it
    fairly frequently, with various kinds of prompting, it shows a pretty
    good track record. I guess the creative-thinking experts would call it
    stimulated incubation.

    Example: many years ago I was driving from San Diego to Los Angeles in
    the evening, planning to stay over in Santa Monic for client meetings
    the
    next day. I had just bought a new car and had only driven it a few
    miles.
    I probably overestimated its fuel efficiency, and found myself on a
    freeway in the south of LA, with the gas guage down on zero.

    I left the freeway and wandered onto a fairly large street, the name of
    which I recognized, hoping to find a gas station. No luck. Worse, it was
    in a pretty nasty-looking neighborhood and I wasn't keen on asking the
    neightives for advice.

    After zig-zagging around several main streets - it was after 11:00 p.m.
    by now, I was having no luck and getting desperate. I had visions of
    trying to sleep in the car, or leaving it and taking a taxi to the
    hotel,
    or calling to have it towed to the hotel.

    I stopped for a moment and went into a listening mode. I asked "Are
    there
    any options I may be overlooking?" [These were pre-Internet,
    pre-cellphone days.] An answer popped into my mind. I went to a phone,
    called the LAPD and asked the dispather "If I tell you where I am, might
    you be able to tell me where to find a gas station that's open?"

    "Sure, he said." After a few seconds, he told me about a gas station
    within a few blocks - but it was several blocks over on another street.
    "By the way," he said, "don't hang around that area any longer than
    necessary."

    I refilled the tank and went on my way.

    I still believe that, in my increasingly stressed state, I would
    probably
    not have come up with that option without backing off and listening for
    the inner, intuitive thinking process.

    FWIW...

    Karl




    On Mon, 18 Oct 2004 13:35:08 -0400 "Fred Nickols" wrote:

    > My apologies for the cross-posting but I really do want a wide range
    of
    > respondents.
    >
    > So, please either respond to me or to one of the lists but please
    don't
    > respond to all...
    >
    > I'm looking for answers to a pretty basic question.
    >
    > The question is this: What do YOU do when you find yourself in a
    > situation
    > where you don't know what to do?
    >
    > Some obvious answers include the following:
    >
    > 1 ignore it; maybe it will go away
    > 2 figure things out; with or without help from others
    > 3 ask around; see if you can find someone who does know what to do
    > 4 focus on other situations, ones in which you do know what to do
    > (related
    > to number 1)
    >
    > I'm curious as to any additional answers people might have, so let me
    > close
    > by asking the question again:
    >
    > What do YOU do when you find yourself in a situation where you don' t
    know
    > what to do?
    >
    >
    > Regards,
    >
    > Fred Nickols, CPT
    > Distance Consulting
    > "Assistance at a Distance"
    > nickols@att.net
    > www.nickols.us
    >
    >
    >