Problem has history. Opportunity doesn't.
Problems have causes, usually culprits, thus targets for blame, thus reasons
for stonewalling, thus chronic.
Resolving problem situations is best done as pursuing the opportunity that
emerges from problem acknowledgement, diagnosis and prognosis.
The key to Phil Crosby's Quality is Free is the focus on results (artifacts)
rather than perpetrators.
Bothering about the either-or is debilitating.
All problems spawn opportunities. All opportunities present (next)
problems.
Gary Lundquist wrote:
[...]
> It must be frustrating to always work on problems, never on opportunities.
> To always work on what is unacceptable and never what is inspired or
> aspired. To always seek to fix the bad, never build the good.