As many of you no doubt know, Geary Rummler has published an important new
book: Serious Performance Consulting. Its title prompted me to write a
piece I was tempted to call "not so serious performance consulting" but,
upon reflection, I concluded that was not really the case. Instead, I wound
up calling it "Serendipitous Performance Consulting." A draft version is
available on my web site for those interested in reading and commenting.
The opening paragraph from the article appears immediately below.
When it comes to the professional practice of human performance technology
and performance improvement, Geary Rummler is the unquestioned master. And
Geary's new book, Serious Performance Consulting, should be taken seriously.
But there is a lighter side to all this. Oftentimes, appreciable
improvements in performance and productivity can be had quite quickly,
easily and inexpensively. And you don't have to be Geary Rummler to realize
them; ordinary mortals can accomplish a great deal. Here, to illustrate the
lighter, easier, faster, cheaper and more forgiving approach to obtaining
performance and productivity improvements are five easy cases from my own
experience. All illustrate what I call "serendipitous performance
consulting."
If you're interested in reading the entire article, you will find it at the
following link:
http://home.att.net/~essays/Serendipitous.pdf
Regards,
Fred Nickols
nickols@att.net
www.nickols.us