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Hi Folks,

Anyone have a clue as to where I might find a clue? Certainly a
challenge, but I am looking for an article or two describing the changes
in development and training methodologies as we evolved from GUI to the
browser. Try as I might I have been hard pressed to construct the search
terms for a 'good google'. The results are predominately related to web
based training, distance learning etc. I would like to back up my
contention that because of the standard interface (standards in general)
, the need for application training is minimized as there is no need to
train on the interface. For example, as a bank rolls out a new web based
service they don't reach out to all their customers and schedule
webinars. I have an issue in my organization where the CEO "and friends"
believe these features need to be "rolled out" with documentation and a
training schedule. I would like to counter that perception and argue
that the speed with which organizations learn and adapt has much to do
with ease of development and deployment of web based process
improvements. The responsibility to learn the mechanics of the web based
feature are not entirely on the I.T. organization but are shared with
the individual. It should not require a webinar where reading some
simple instructions would suffice. Naturally for a larger complex
application training would be a necessity but for smaller apps and
features like Change Your Own Password, Upload File to Shared Directory,
Pick Up Reports Here,
Request I.T. Support etc. etc.

I recall reading articles in the mid 90's describing the shift from
windows to the web and the impact of standards on speed and training.
Anyone else share the recollection or better still know where I might
get my hands on this sort of documentation?

Thanks So Much

Rick

Rick,
I will forward this to the Cognitive Engineering tribe. They bother about
such things and may have some clues.
Jack Ring
----- Original Message -----
From: "Rick Kennett" <rickk@GUILDWEB.COM>
To: <MG-ED-DV@AOMLISTS.PACE.EDU>
Sent: Saturday, December 10, 2005 9:11 AM
Subject: The effects of standard browser interface on application
development and training


> Hi Folks,
>
> Anyone have a clue as to where I might find a clue? Certainly a challenge,
> but I am looking for an article or two describing the changes in
> development and training methodologies as we evolved from GUI to the
> browser. Try as I might I have been hard pressed to construct the search
> terms for a 'good google'. The results are predominately related to web
> based training, distance learning etc. I would like to back up my
> contention that because of the standard interface (standards in general) ,
> the need for application training is minimized as there is no need to
> train on the interface. For example, as a bank rolls out a new web based
> service they don't reach out to all their customers and schedule webinars.
> I have an issue in my organization where the CEO "and friends" believe
> these features need to be "rolled out" with documentation and a training
> schedule. I would like to counter that perception and argue that the speed
> with which organizations learn and adapt has much to do with ease of
> development and deployment of web based process improvements. The
> responsibility to learn the mechanics of the web based feature are not
> entirely on the I.T. organization but are shared with the individual. It
> should not require a webinar where reading some simple instructions would
> suffice. Naturally for a larger complex application training would be a
> necessity but for smaller apps and features like Change Your Own Password,
> Upload File to Shared Directory, Pick Up Reports Here,
> Request I.T. Support etc. etc.
>
> I recall reading articles in the mid 90's describing the shift from
> windows to the web and the impact of standards on speed and training.
> Anyone else share the recollection or better still know where I might get
> my hands on this sort of documentation?
>
> Thanks So Much
>
> Rick
>
>

Thanks Jack,
I look forward to any help I can get. It is amazing.... this yin and
yang thing... Amazing and exhausting. Different perceptions lead to
creative tensions and learning... the good. But then again those same /
different perceptions lead to anxiety, stress and delay in organizations
that are not oriented horizontally. i.e. CEO and Friends weight their
perceptions differently, the bad. It does tire one out after a while.

Thanks for your help Jack. I look forward to hearing from "The Tribe."

L8R
Rick

Jack Ring wrote:

> Rick,
> I will forward this to the Cognitive Engineering tribe. They bother
> about such things and may have some clues.
> Jack Ring
> ----- Original Message ----- From: "Rick Kennett" <rickk@GUILDWEB.COM>
> To: <MG-ED-DV@AOMLISTS.PACE.EDU>
> Sent: Saturday, December 10, 2005 9:11 AM
> Subject: The effects of standard browser interface on application
> development and training
>
>
>> Hi Folks,
>>
>> Anyone have a clue as to where I might find a clue? Certainly a
>> challenge, but I am looking for an article or two describing the
>> changes in development and training methodologies as we evolved from
>> GUI to the browser. Try as I might I have been hard pressed to
>> construct the search terms for a 'good google'. The results are
>> predominately related to web based training, distance learning etc. I
>> would like to back up my contention that because of the standard
>> interface (standards in general) , the need for application training
>> is minimized as there is no need to train on the interface. For
>> example, as a bank rolls out a new web based service they don't reach
>> out to all their customers and schedule webinars. I have an issue in
>> my organization where the CEO "and friends" believe these features
>> need to be "rolled out" with documentation and a training schedule. I
>> would like to counter that perception and argue that the speed with
>> which organizations learn and adapt has much to do with ease of
>> development and deployment of web based process improvements. The
>> responsibility to learn the mechanics of the web based feature are
>> not entirely on the I.T. organization but are shared with the
>> individual. It should not require a webinar where reading some simple
>> instructions would suffice. Naturally for a larger complex
>> application training would be a necessity but for smaller apps and
>> features like Change Your Own Password, Upload File to Shared
>> Directory, Pick Up Reports Here,
>> Request I.T. Support etc. etc.
>>
>> I recall reading articles in the mid 90's describing the shift from
>> windows to the web and the impact of standards on speed and
>> training. Anyone else share the recollection or better still know
>> where I might get my hands on this sort of documentation?
>>
>> Thanks So Much
>>
>> Rick
>>
>>
>

From: Nick Twigg [mailto:ntwigg@i-55.com]

Sorry Rick, I was a Mac person - never needed a day of training to use
something that was so intuitive but that was before Windows 95. Now, as you
say there is little need for webinars (love the word).

Nick
Nicholas W. Twigg, DBA
Management, Marketing, and General Business
McNeese State University
Lake Charles, LA 92135
ntwigg@mcneese.edu
337-475-5531 - Office
337-244-1029