Perhaps it's time to truly practice total quality leadership/management
and outstanding customer service. Taking things for granted simply
promotes dysfunctionality.
John
John T. Eggers, Ph.D
Correctional Program Specialist
National Inst. of Corrections Academy
791 Chambers Road
Aurora, CO 80011
Ofc. 800-995-6429, ext 4405 or
303-365-4405
Cell: (202) 353-5588
jeggers@bop.gov
>>> George Graen <
Lmxlotus@AOL.COM> 6/2/2009 8:22 AM >>>
Dear Colleagues,
What happened to the value that stated: "Whatever is good for General
Motors is good for America"? Should the rest of the larger US-based
corporations go through chapter 11 and have their depths forgiven?
Isn't anyone
going to ask how GM went bankrupt?
I have my own theory and it points to a generation of managers that
were
more interested in self above service. When financial objectives were
placed before product quality and service, the spiral down began. When
the
Japanese car companies came to the US, they found much to their
surprise that
Detroit did not have a taste for competition and would give away the
less
profitable segments of their market. Japanese executives could not
understand how easy it was to move up the food-chain to the top. When
was giving
away market share rather than competing for it a recommended strategy?
Clearly, our system is out of control and increasingly more
dysfunctional. How
do we turn this system around before out big easy US corporations
seek
chapter 11 or 7?
George Graen
University of Illinois, C-U (Ret.)
Center for Strategic Management Studies
CSMSINC
/jag
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