The Science of Effective Coaching - Webinar

11-22-2019 09:06

The Management Education and Development (MED) division of the Academy of Management is delighted to present its next interactive video webinar. Hosted by the Merrick School of Business at University of Baltimore, this webinar brings together academics and practitioners from around the world to discuss the latest topics in management learning and education. Audience: those who are new to the field, doctoral students, junior faculty and international scholars and practitioners. 

The Science of Effective Coaching
Great coaches move us. They move us through a basic human process- our emotions. The effective coaches establish a deep emotional connection with others called resonance. They are literally, in tune with others around them. They create and nurture these resonant relationships through mindfulness, hope, compassion, and playfulness. In coaching, the combined effect of vision based coaching and resonant relationships with the client results in dramatically more effective coaching experiences. 

Unfortunately, most coaches are too focused on problems and specific remedial goals and lose their effectiveness over time. Because of the cumulative effect of the damage from chronic stress and a preoccupation with problems and measurement. This pattern activates neural networks that are useful in problem solving but suppress neural networks needed for being open to new ideas, people and moral concerns. To be effective and sustainable in coaching, a person must develop facility with both major neural networks and develop techniques to reverse the effects of stress and revive themselves, neurologically, hormonally, and emotionally. These renewal experiences help a person become more cognitive, perceptually and emotionally open, innovate and learn, and motivate others to learn, develop, and innovate – which is the ultimate purpose of coaching. 

Based on decades of his own and colleague's research into emotional intelligence competencies and coaching, including dozens of longitudinal studies as well as hormonal and neuroimaging studies, Professor Richard Boyatzis led the audience through examples of what effective coaching feels like, as well as understanding the neural processes that foster or inhibit it. 

This session addresses the following: 
1.  A process for developing sustainable improvement on EI, resonant relationship and the central role of compassion in it.
2.  Understanding the psycho-physiological role of the Positive Emotional Attractor and the Negative Emotional Attractor in motivating change or encouraging the status quo regression. 
3. Perceiving how coaching with compassion is effective in helping people change in sustainable ways, but coaching for compliance is not. And why it is crucial to the sustainability of the leader (i.e., the coach) as well.
4. Understanding the neural activations involved in these two forms of coaching and why one prepares a person to consider change and learning and the other closes their minds.
5.  How to coach others to develop EI, resonant leadership, and to sustainably change. 

Richard E. Boyatzis is Distinguished University Professor of Case Western Reserve University, Professor in the Departments of Organizational Behavior, Psychology, and Cognitive Science, HR Horvitz Professor of Family Business, and Adjunct Professor in People/Organizations at ESADE. He has a BS in Aeronautics and Astronautics from MIT, a MS and Ph.D. in Social Psychology from Harvard University. 

Using his Intentional Change Theory (ICT), he studies sustained, desired change at all levels of human endeavor from individuals, teams, organizations, communities and countries, specifically has been researching helping and coaching since 1967. He was ranked #9 Most Influential International Thinker by HR Magazine in 2012 and 2014. He is the author of more than 200 articles on leadership, competencies, emotional intelligence, competency development, coaching, neuroscience and management education. His Coursera MOOCs, including Inspiring Leadership Through Emotional Intelligence has about a million enrolled from 215 countries. His 9 books include: The Competent Manager; the international best-seller, Primal Leadership with Daniel Goleman and Annie McKee; and Resonant Leadership, with Annie McKee, and Helping People Change: Coaching with Compassion or Lifelong Learning and Growth with Melvin Smith and Ellen Van Oosten. He is Fellow of the Association of Psychological Science and the Society of Industrial and Organizational Psychology. 

Sponsor: Management Education and Development (MED) division; Kim Gower (U. of Mary Washington; MED Chair)  Host: Murray Dalziel (Dean, Merrick School of Business, U. of Baltimore)
Recorded: Nov 21, 2019 (Thursday) – 1:00 – 2:00 p.m. Eastern Time 

If you have any questions, please contact Lisa Stickney ( or Eusebio Scornavacca ( We look forward to welcoming you to this vibrant community of scholars and practitioners at a future webinar!

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Video Version of the MED-sponsored "Science of Effective Coaching" Webinar

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